Call Center Manager Jobs in Kennesaw, GA
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Part - Time Customer Experience Supervisor
- Johns Creek, GA (22 miles from Kennesaw, GA)
- 1 day ago
- Johns Creek, GA (22 miles from Kennesaw, GA)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Call Center Lead - Night ATL Command Center
- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 1 day ago
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Customer Experience Supervisor
- Norcross, GA (23 miles from Kennesaw, GA)
- 3 days ago
- Norcross, GA (23 miles from Kennesaw, GA)
- 3 days ago
Customer Experience Supervisor Salary Range: $75745.02 - $113617.54 Salary Max: 113,617.54 USD Req Id: 1148 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location: Atlanta - ATL...
Contact Center Supervisor - Senior
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - SME
- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 5 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
On site - Call Center Supervisor
- Atlanta, GA (23 miles from Kennesaw, GA)
- 12 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 12 days ago
Handle escalated calls. Monitor and review individual and team performance....
Remote WorkDirector, Call Center Strategy
- Atlanta, GA (23 miles from Kennesaw, GA)
- 13 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 13 days ago
In addition to sales and call center management experience, this role requires deep expertise in commercial payments, Accounts Payable & Accounts Receivable practices....
On-Site Operations Manager (Call Center) - Atlanta
- Atlanta, GA (23 miles from Kennesaw, GA)
- 17 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 17 days ago
Bachelor’s degree preferred. 2 years of previous call center operations experience required. 4 years of previous call center operations experience preferred....
Call Center Lead - Evening ATL Command Center
- Atlanta, GA (23 miles from Kennesaw, GA)
- 24 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 24 days ago
Call Center Lead - Evening ATL Command Center Universal Health Services paid time off, 401(k) United States, Texas, Atlanta Jun 04, 2025 Responsibilities Behavioral Health Connections, Inc. is a...
Contact Center Supervisor - Senior (Bilingual)
- Atlanta, GA (23 miles from Kennesaw, GA)
- 26 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 26 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - Journeyman
- Atlanta, GA (23 miles from Kennesaw, GA)
- 26 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 26 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Program Manager - Call Center Data Collection (Atlanta)
- Atlanta, GA (23 miles from Kennesaw, GA)
- 27 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 27 days ago
Program Manager - Call Center Data Collection (Atlanta) Program Atlanta, Georgia Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and...
Call monitoring through dial in or sit–ins to ensure consistent performance from CSRs, as well as the implementation of feedback on companywide initiatives, customer experience goals and our Guiding...
Call Center Supervisor- Gap Claims
- Atlanta, GA (23 miles from Kennesaw, GA)
- 45+ days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 45+ days ago
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform....
Retal Customer Experience Supervisor
- Alpharetta, GA (18 miles from Kennesaw, GA)
- 90+ days ago
- Alpharetta, GA (18 miles from Kennesaw, GA)
- 90+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Kennesaw, GA
Moving to Kennesaw, GA? Find some basic demographic data about Kennesaw, GA below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Kennesaw, GA
Highest Education Level
Call Center Managers in Kennesaw, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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