Call Center Manager Jobs in Tampa, FL
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Customer Experience Supervisor I - Westshore Plaza
- JC Penney
- Tampa, FL
- 6 days ago
- Tampa, FL
- 6 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonThe Customer Experience Supervisor is responsible for the day-to-day operation of the Customer Experience team. This position will provide direction and support to fully service our customers,...
In PersonWe are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
In PersonExperienced Call Center Operations Supervisor
- Mass Markets
- Tampa, FL
- 13 days ago
- Tampa, FL
- 13 days ago
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....
In PersonCall Center Supervisor, Law Enforcement Program
- Crisis Center of Tampa Bay
- Tampa, FL (10 miles from Tampa, FL)
- 14 days ago
- Tampa, FL (10 miles from Tampa, FL)
- 14 days ago
Position Summary The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence,...
In PersonCustomer Experience Supervisor I - Countryside Mall
- JC Penney
- Clearwater, FL (19 miles from Tampa, FL)
- 24 days ago
- Clearwater, FL (19 miles from Tampa, FL)
- 24 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonSUMMARY Call Center Supervisors lead, coach and develop teams of licensed agents, providing support within the call center. They assist in hiring and training employees, monitoring and driving...
HybridCustomer Experience Supervisor I - Brandon Town Ctr
- JC Penney
- Brandon, FL (10 miles from Tampa, FL)
- 90+ days ago
- Brandon, FL (10 miles from Tampa, FL)
- 90+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonDemographic Data for Tampa, FL
Moving to Tampa, FL? Find some basic demographic data about Tampa, FL below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Tampa, FL
Highest Education Level
Call Center Managers in Tampa, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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