Call Center Manager Jobs in Orlando, FL
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Part Time Customer Experience Supervisor
- Winter Park, FL (3 miles from Orlando, FL)
- 2 hours ago
- Winter Park, FL (3 miles from Orlando, FL)
- 2 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
What you will be doing: The Manager, Call Center Operations will lead a team of Supervisors by providing them with direction, support, and career development....
- Mount Dora, FL (24 miles from Orlando, FL)
- 7 days ago
- Mount Dora, FL (24 miles from Orlando, FL)
- 7 days ago
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora, FL location. This is an exciting career opportunity to get on board with the best...
Company Description Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it. The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect...
- Lake Mary, FL (15 miles from Orlando, FL)
- 90+ days ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 90+ days ago
Ascensus, the largest independent retirement and college savings services provider in the United States, has an exceptional opportunity for an experienced Client Service Manager professional to...
Customer Experience Supervisor I - The Florida Mall
- Orlando, FL
- 90+ days ago
- Orlando, FL
- 90+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Orlando, FL
Highest Education Level
Call Center Managers in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Calendar Management
- Problem Resolution
- Merchandising
- Accounts Receivable
- Cashier Skills
- Referrals
- Collections
- Staffing
- Retail
- Listening
- Decision Making
- High School Diploma
- Military Background
- Telephone Skills
- Customer Relationship Management
- Driving
- Coaching
- Mentoring
- Investigation
- Critical Thinking
- Collaboration
- Multitasking
- Policy Development
- Team Building
- Problem Solving
- Sales
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »