Call Center Manager Jobs in Brea, CA
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Supervisor Call Center Operations - Patient Engagement Center
- Brea, CA
- 2 days ago
- Brea, CA
- 2 days ago
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support...
Customer Experience Supervisor
- Long Beach, CA (22 miles from Brea, CA)
- 14 days ago
- Long Beach, CA (22 miles from Brea, CA)
- 14 days ago
Customer Experience Supervisor TJ Maxx - 3.6 Long Beach, CA Job Details Part-time $17.50 - $18.00 an hour 5 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...
Customer Service Team Leader (Front End Support Manager)
- Los Angeles, CA (21 miles from Brea, CA)
- 16 days ago
- Los Angeles, CA (21 miles from Brea, CA)
- 16 days ago
Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...
Part-Time Customer Experience Supervisor
- Long Beach, CA (22 miles from Brea, CA)
- 17 days ago
- Long Beach, CA (22 miles from Brea, CA)
- 17 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Experience Supervisor
- Irwindale, CA (14 miles from Brea, CA)
- 17 days ago
- Irwindale, CA (14 miles from Brea, CA)
- 17 days ago
Operational Excellence Oversee daily call center operations to ensure efficiency and effectiveness in resolving customer inquiries....
Medicare Advantage - Contact Center Supervisor
- Los Angeles, CA (21 miles from Brea, CA)
- 60+ days ago
- Los Angeles, CA (21 miles from Brea, CA)
- 60+ days ago
General Information Press space or enter keys to toggle section visibility Work Location : Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday 8:00am-8:00pm, including...
Demographic Data for Brea, CA
Moving to Brea, CA? Find some basic demographic data about Brea, CA below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Brea, CA
Highest Education Level
Call Center Managers in Brea, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- People Management
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Military Background
- Implementation
- Customer Relationship Management
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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