Customer Service Representative Jobs in Dallas, TX
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Associate Gold Customer Service Representative Bilingual Spanish & English
- Liberty Mutual Insurance
- Plano, TX (18 miles from Dallas, TX)
- 1 day ago
- Liberty Mutual Insurance
- Plano, TX (18 miles from Dallas, TX)
- 1 day ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Seasonal Customer Service Representative - Galleria Dallas
- Dallas, TX
- moments ago
- Dallas, TX
- moments ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Customer Service Associate - Morning & Lunch Shift
- Plano, TX (18 miles from Dallas, TX)
- 2 hours ago
- Plano, TX (18 miles from Dallas, TX)
- 2 hours ago
Starting hiring pay at: $12 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Starting hiring pay at: $12 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Representative (Multiple position) 3434 Altamoore Road, Dallas, TX 75241 - Hybrid role 6+ month contract with high potential for extension Pay range: $15-20/hr Must Have: SAP and B2B...
Bank Customer Service Representative (FULL-TIME & PART-TIME)
- Dallas, TX
- 5 hours ago
- Dallas, TX
- 5 hours ago
LOCATION: Dallas, TX POSITION OVERVIEW: BANK CUSTOMER SERVICE REPRESENTATIVE We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing...
Dallas Telecom Customer Care Representative (Full-Time)
- Dallas, TX
- 5 hours ago
- Dallas, TX
- 5 hours ago
We believe our customer service representatives are at their best when theyre happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment....
Dallas Telecom Customer Care Representative (Part-Time)
- Dallas, TX
- 5 hours ago
- Dallas, TX
- 5 hours ago
We believe our customer service representatives are at their best when theyre happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment....
We believe our customer service representatives are at their best when theyre happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment....
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer...
Dallas Energy Customer Care Representative (Part-Time)
- Dallas, TX
- 5 hours ago
- Dallas, TX
- 5 hours ago
We believe our customer service representatives are at their best when theyre happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment....
We believe our customer service representatives are at their best when theyre happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment....
We are looking for Customer Service Representatives to support inbound customer service....
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...
We believe our customer service representatives are at their best when theyre happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment....
Demographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Dallas, TX
Highest Education Level
Customer Service Representatives in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Asset Protection
- Willingness To Learn
- Sales Leadership
- Customer Support
- Courteous
- Baking
- Order Processing
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Cashier Skills
- Reimbursement
- Energetic
- Customer Relations
- Scanning
- Telephone Skills
- Listening
- Friendliness
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Multitasking
- Spanish
- Filing
- English
- Inventory Management
- Sales
- Reporting
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »