Customer Service Representative Jobs in Rochester, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Job Title: Representative - Field Customer Service In office Location: Rochester, NY Reports to: Supervisor - Field Customer Service The Hourly range for this position is dependent upon experience...
- Irondequoit, NY (5 miles from Rochester, NY)
- 1 day ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Claims Processor Customer Service:
- Penfield, NY (8 miles from Rochester, NY)
- 1 day ago
- Penfield, NY (8 miles from Rochester, NY)
- 1 day ago
Claims Processor Customer Service: Serves customers by determining insurance coverage; examining and resolving claims issues; documenting actions; maintaining quality customer services; ensuring...
un Kitchen Customer Service - Join Now compensation: Earn between $16 and $16 per hour Responsibilities : Build relationships with customers and provide incredible service by addressing their...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Victor, NY (15 miles from Rochester, NY)
- 1 day ago
- Victor, NY (15 miles from Rochester, NY)
- 1 day ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Rochester NY - Store Sales Specialist- Customer Service
- Rochester, NY
- 4 days ago
- Rochester, NY
- 4 days ago
Overview Come shape the future of the outdoors. REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love...
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Customer Service Representative
- Henrietta, NY (7 miles from Rochester, NY)
- 6 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 6 days ago
Requisition Number: 200295 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Associate to work at a premier pharmaceutical client in...
Family First MSRs willCreate a positive and welcoming experience for all membersAssist with member inquiries in person in a professional mannerAssumes responsibility for efficient, effective and...
6043 - Rochester - 3600 West Henrietta Rd, Rochester, New York, 14623 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Excellent opportunity for experienced call center customer service representatives! We are currently working with a westside organization looking to add someone to their Call Center staff....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Rochester, NY
Highest Education Level
Customer Service Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Courteous
- Baking
- Order Processing
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Cashier Skills
- Reimbursement
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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