Call Center Representative Jobs in Jacksonville, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Jacksonville
- Jacksonville, FL
- 12 hours ago
- Jacksonville, FL
- 12 hours ago
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Jacksonville, FL (Onsite) Contractor Job Details Customer Service Representative - CAT FNOL (Contract, Remote) Location: Remote Pay: $20/hr Type: Contract...
We're looking for highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls....
Client Support Specialist II (Derivatives)
- Jacksonville, FL
- 11 days ago
- Jacksonville, FL
- 11 days ago
Overview Job Purpose ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of...
$16/hr. Remote Medical Call Center Rep- No weekends!
- Jacksonville, FL
- 11 days ago
- Jacksonville, FL
- 11 days ago
Qualifications: Must have 1 or more years of recent call center experience. (NO EXCEPTIONS) Healthcare call center experience is a plus but not required....
Remote WorkHave previous call center experience (preferred). What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit....
Lead Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
Overview Job Purpose Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal...
Client Support Specialist II (Client Server)
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
Client Success Specialist Location: Jacksonville, FL (hybrid) | Full-time | Monday-Friday Build strong client relationships. Drive adoption. Deliver results. At PaymentVision, a division of...
Escrow Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 60+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 60+ days ago
Overview Job Purpose Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's...
Remote WorkDemographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Jacksonville, FL
Highest Education Level
Call Center Representatives in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Call Center Management
- Courteous
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Energetic
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Troubleshooting
- Conflict Resolution
- Punctual
- Verbal Communication
- Microsoft Outlook
- Negotiation
- Investigation
- Driving
- Multitasking
- Interpersonal Skills
- Collaboration
- Spanish
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Teamwork
- Microsoft Office
- Bilingual
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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