Customer Service Representative Jobs in Akron, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Twinsburg, OH (19 miles from Akron, OH)
- 4 hours ago
- Twinsburg, OH (19 miles from Akron, OH)
- 4 hours ago
Waterway is hiring Customer Service Representatives at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine!...
Customer Service Attendant, Part-Time
- Twinsburg, OH (19 miles from Akron, OH)
- 2 hours ago
- Twinsburg, OH (19 miles from Akron, OH)
- 2 hours ago
Job Description: AVI Foodsystems is looking for a friendly and hard-working team member to immediately fill the role of Convenience Service Attendant, Part-Time. Founded in 1960, AVI Foodsystems...
Delivery & Customer Service Representative CDL Required
- Ravenna, OH (20 miles from Akron, OH)
- 12 hours ago
- Ravenna, OH (20 miles from Akron, OH)
- 12 hours ago
Requisition Number: 26192 UGI Corporation (NYSE: UGI) is a holding company that distributes and markets energy products and services through our subsidiaries and the company's common stock is a...
Remote WorkLead Warehouse Operator/Customer Service Support
- Brooklyn Heights, OH (24 miles from Akron, OH)
- 1 day ago
- Brooklyn Heights, OH (24 miles from Akron, OH)
- 1 day ago
See yourself at Odyssey. Join the team as our new Lead Warehouse Operator/Customer Service Support! Shift: Monday - Friday, 7am - 4pm. Who We Are & Why We’re Hiring Odyssey Specialized Transport &...
Customer Service Representative (Ohio)
- Brooklyn Heights, OH (24 miles from Akron, OH)
- 1 day ago
- Brooklyn Heights, OH (24 miles from Akron, OH)
- 1 day ago
Summary: The Customer Service Representative, reporting directly to the Customer Service Manager, is directly responsible for providing technical support to customers....
Store Customer Service Specialist
- Copley, OH (7 miles from Akron, OH)
- 1 day ago
- Copley, OH (7 miles from Akron, OH)
- 1 day ago
Store Customer Service Specialist Sherwin-Williams - 3.8 Copley, OH Job Details Full-time $15.25 an hour 6 hours ago Qualifications Spanish Customer service High school diploma or GED Driver's...
Customer Service System Analyst
- Westfield Center, OH (21 miles from Akron, OH)
- 1 day ago
- Westfield Center, OH (21 miles from Akron, OH)
- 1 day ago
Job Summary The Customer Service System Analyst provides production support, troubleshooting, scheduling, and process improvement oversight for the contact center's infrastructure across the...
Retail Sales Associate (In-Store Sales and Customer Service)
- Hudson, OH (14 miles from Akron, OH)
- 2 days ago
- Hudson, OH (14 miles from Akron, OH)
- 2 days ago
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...
Amazon Locker+ Customer Service Associate
- Bedford, OH (23 miles from Akron, OH)
- 2 days ago
- Bedford, OH (23 miles from Akron, OH)
- 2 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
People Customers Trust The Customer Service Representative is responsible for providing superior service to customers....
- Streetsboro, OH (16 miles from Akron, OH)
- 2 days ago
- Streetsboro, OH (16 miles from Akron, OH)
- 2 days ago
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Akron, OH
- 2 days ago
- Akron, OH
- 2 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Store Customer Service Specialist
- Copley, OH (7 miles from Akron, OH)
- 3 days ago
- Copley, OH (7 miles from Akron, OH)
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Greentown, OH (10 miles from Akron, OH)
- 3 days ago
- Greentown, OH (10 miles from Akron, OH)
- 3 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Customer Account Representative
- Barberton, OH (5 miles from Akron, OH)
- 3 days ago
- Barberton, OH (5 miles from Akron, OH)
- 3 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Akron, OH
Highest Education Level
Customer Service Representatives in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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