Customer Service Representative Jobs in Cumberland, WI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Webster, WI (23 miles from Cumberland, WI)
- 30+ days ago
- Webster, WI (23 miles from Cumberland, WI)
- 30+ days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Rice Lake, WI (18 miles from Cumberland, WI)
- 30+ days ago
- Rice Lake, WI (18 miles from Cumberland, WI)
- 30+ days ago
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Customer Service Rep(09705) - 602 South Main Street
- Rice Lake, WI (18 miles from Cumberland, WI)
- 90+ days ago
- Rice Lake, WI (18 miles from Cumberland, WI)
- 90+ days ago
Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated!...
Customer Service Rep(02120) - 1215 Elm Street
- Cumberland, WI
- 90+ days ago
- Cumberland, WI
- 90+ days ago
Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated!...
Customer Service Rep(02010) - 1151 E Division Ave
- Barron, WI (13 miles from Cumberland, WI)
- 90+ days ago
- Barron, WI (13 miles from Cumberland, WI)
- 90+ days ago
Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated!...
Demographic Data for Cumberland, WI
Moving to Cumberland, WI? Find some basic demographic data about Cumberland, WI below.
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Salary for Customer Service Representative Jobs in Cumberland, WI
Highest Education Level
Customer Service Representatives in Cumberland, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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