Customer Service Representative Jobs in Martinsburg, WV
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- TEKSystems
- Winchester, VA (23 miles from Martinsburg, WV)
- 16 hours ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 16 hours ago
If you are looking to get your foot in the door with a strong company this role is for you! Starting shifts do require one weekend and working the evening shift. Description Handled inbound calls...
Hybrid Part TimeCustomer Assistance Representative - Dulles Airport
- Enterprise Mobility
- Dulles, VA (11 miles from Martinsburg, WV)
- 16 hours ago
- Dulles, VA (11 miles from Martinsburg, WV)
- 16 hours ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
In PersonBilingual Customer Service Representative
- Gold Medal Environmental - Apple Valley Waste
- Charles Town, WV (15 miles from Martinsburg, WV)
- 1 day ago
- Charles Town, WV (15 miles from Martinsburg, WV)
- 1 day ago
Lead From the Front. Drive Results. Build Something That’s Growing Fast. Patriot Disposal / Apple Valley Waste is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As...
In PersonCustomer Service Representative
- Wolters Kluwer
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 3 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 3 days ago
OVERVIEW Our Customer Service Representative will handle inbound customer calls, mail and e-mail, responding to customer requests, while projecting a professional company image....
HybridCustomer Service Representative - FT
- Avis Budget Group
- Dulles, VA (11 miles from Martinsburg, WV)
- 5 days ago
- Dulles, VA (11 miles from Martinsburg, WV)
- 5 days ago
$17.20/hourMonthly Commission OpportunityShift Premium may Apply Were hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experienceno matter where...
In PersonCustomer Service Representatives/Cashiers
- High's of Baltimore, LLC
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 6 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 6 days ago
Customer Service Representatives/Cashiers Are you an outgoing & friendly person looking for work? Do you want to be a part of the local business that takes care of its neighbors?...
In PersonCustomer Service Representative
- City National Bank
- Martinsburg, WV
- 8 days ago
- Martinsburg, WV
- 8 days ago
City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives....
In Person- Food Lion
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 11 days ago
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 503613 Address: USA-WV-Shepherdstown-85 Maddex Square Drive Store Code: Store 00871 Front End (7216143) Food Lion has been providing...
In Person Part TimeBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Purcellville, VA (23 miles from Martinsburg, WV)
- 16 days ago
- Purcellville, VA (23 miles from Martinsburg, WV)
- 16 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In Person- Gold Medal Environmental - Apple Valley Waste
- Charles Town, WV (15 miles from Martinsburg, WV)
- 23 days ago
- Charles Town, WV (15 miles from Martinsburg, WV)
- 23 days ago
Lead From the Front. Drive Results. Build Something That’s Growing Fast. Patriot Disposal / Apple Valley Waste is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As...
In PersonCustomer Service Representative
- U-Haul
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 23 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 23 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- TEKSystems
- Winchester, VA (23 miles from Martinsburg, WV)
- 24 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 24 days ago
Member Service Representative Contact Center (Remote, Consumer Loans) Location: Remote (Must live within 60 miles of Winchester, VA or Tidewater, VA) Job Type: Contract-to-Hire (6 Months) Pay:...
HybridNon-Ferrous Metals Processor & Warehouse Customer Service
- MWEJobs
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 24 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 24 days ago
Non-Ferrous Metals Processor & Warehouse Customer Service Non-Ferrous Metals Processor & Warehouse Customer Service Location: Hagerstown, MD Type: Full time Starting Rate: $18.50/hour, Over Time...
In PersonClient Services Representative
- URUS GROUP LP
- Boonsboro, MD (14 miles from Martinsburg, WV)
- 25 days ago
- Boonsboro, MD (14 miles from Martinsburg, WV)
- 25 days ago
Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you'll build...
In Person- Wawa, Inc.
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 25 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 25 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonDemographic Data for Martinsburg, WV
Moving to Martinsburg, WV? Find some basic demographic data about Martinsburg, WV below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Martinsburg, WV
Highest Education Level
Customer Service Representatives in Martinsburg, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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