Customer Service Representative Jobs in Martinsburg, WV
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Fil-Tec, Inc.
- Smithsburg, MD (24 miles from Martinsburg, WV)
- 9 hours ago
- Fil-Tec, Inc.
- Smithsburg, MD (24 miles from Martinsburg, WV)
- 9 hours ago
Join our team at Fil-Tec, Inc., as a Customer Service Representative! We are looking for a dedicated individual with a passion for providing exceptional customer service....
Retail Customer Service Associate
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 1 hour ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 1 hour ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Store Customer Service Specialist
- Winchester, VA (23 miles from Martinsburg, WV)
- 20 hours ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 20 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Associate - Temporary
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 3 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Part Time Customer Service Clerk
- Purcellville, VA (23 miles from Martinsburg, WV)
- 6 days ago
- Purcellville, VA (23 miles from Martinsburg, WV)
- 6 days ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
- Winchester, VA (23 miles from Martinsburg, WV)
- 6 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 6 days ago
American Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designer and bring...
Retail Customer Service Cashier
- Hagerstown, MD (21 miles from Martinsburg, WV)
- 6 days ago
- Hagerstown, MD (21 miles from Martinsburg, WV)
- 6 days ago
Req ID: 463936 Address: 14188 Perini Ave Hagerstown, MD, 21742 Benefits: * $15.00 - $18.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off *...
Transportation Specialist/Customer Service Representative - Shif
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 7 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 7 days ago
As a Transportation Specialist you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating...
Supervisor of Client Service Representatives
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 9 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 9 days ago
Under the general direction of the Vice President of Revenue Cycle and Clinical Support Services and the direct supervision of the Manager, Home Medical Equipment, manages the daily operations and...
Customer Service Teller CLASSIFICATION Non-exempt REPORTS TO Community Bank Manager JOB DESCRIPTION Summary/Objective Under the direction of the Branch Management, performs a variety of duties...
Customer Service Engineer (System Administrator) (ESOM)
- Martinsburg, WV
- 13 days ago
- Martinsburg, WV
- 13 days ago
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our...
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 13 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 13 days ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
- Inwood, WV (6 miles from Martinsburg, WV)
- 14 days ago
- Inwood, WV (6 miles from Martinsburg, WV)
- 14 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to...
Entry Level Hybrid Customer Service Representative
- Winchester, VA (23 miles from Martinsburg, WV)
- 17 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 17 days ago
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...
141 - Myersville - Customer Service Representative
- Myersville, MD (22 miles from Martinsburg, WV)
- 20 days ago
- Myersville, MD (22 miles from Martinsburg, WV)
- 20 days ago
141 - Myersville - Customer Service Representative First United Bank, Myersville Office, 209 Main Street, Myersville, Maryland, United States of America Req #847 Friday, April 11, 2025 For more than...
Demographic Data for Martinsburg, WV
Moving to Martinsburg, WV? Find some basic demographic data about Martinsburg, WV below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Martinsburg, WV
Highest Education Level
Customer Service Representatives in Martinsburg, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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