Customer Service Representative Jobs in Yorktown, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative (CSR)
- MSI
- Suffolk, VA (24 miles from Yorktown, VA)
- 13 hours ago
- Suffolk, VA (24 miles from Yorktown, VA)
- 13 hours ago
Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions....
In PersonRemote Customer Service Representative
- MCI Military Recruitment
- Hampton, VA (16 miles from Yorktown, VA)
- 1 day ago
- Hampton, VA (16 miles from Yorktown, VA)
- 1 day ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
RemoteCustomer Service Representative (Loan Consultant I)
- Lendmark Financial Services, LLC
- Williamsburg, VA (12 miles from Yorktown, VA)
- 2 days ago
- Williamsburg, VA (12 miles from Yorktown, VA)
- 2 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonCustomer Service Representative
- Labor Finders
- Newport News, VA (13 miles from Yorktown, VA)
- 3 days ago
- Newport News, VA (13 miles from Yorktown, VA)
- 3 days ago
Customer service representatives can step into the customers' shoes and advocate for them when necessary....
In Person5110PB2-04 Customer Experience Specialist
- Army and Air Force Exchange Service
- Fort Eustis, VA (8 miles from Yorktown, VA)
- 4 days ago
- Fort Eustis, VA (8 miles from Yorktown, VA)
- 4 days ago
Job Description Creates an exceptional shopping experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize...
In PersonCustomer Service Representative (Loan Consultant I)
- Lendmark
- Williamsburg, VA (12 miles from Yorktown, VA)
- 5 days ago
- Williamsburg, VA (12 miles from Yorktown, VA)
- 5 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonDMV Customer Service Technician (Part-time/wage) - Williamsburg 04204
- State of Virginia
- Williamsburg, VA (12 miles from Yorktown, VA)
- 7 days ago
- Williamsburg, VA (12 miles from Yorktown, VA)
- 7 days ago
Title: DMV Customer Service Technician (Part-time/wage) - Williamsburg 04204 State Role Title: Other Office and Administrative Support Workers Hiring Range: $19.72. Prior relevant DMV work...
In Person Part Time- Hunt Companies Finance Trust, Inc.
- Newport News, VA (13 miles from Yorktown, VA)
- 7 days ago
- Newport News, VA (13 miles from Yorktown, VA)
- 7 days ago
Must be able to accommodate shift times: 3:00pm - 11:30pm Monday - Friday (Rotating Schedule) and Rotating Weekends (minimum 2 per month) 40 hours/week A Brief Overview The Service Desk Team...
In PersonFull Time Assistant Customer Service Manager 356
- Harris Teeter
- Williamsburg, VA (12 miles from Yorktown, VA)
- 7 days ago
- Williamsburg, VA (12 miles from Yorktown, VA)
- 7 days ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
In Person Full TimeCLUB Customer Service Outfitter - Full Time
- Cabelas
- Hampton, VA (16 miles from Yorktown, VA)
- 8 days ago
- Hampton, VA (16 miles from Yorktown, VA)
- 8 days ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
In Person Full TimeCLUB Customer Service Outfitter - Part Time
- Cabelas
- Hampton, VA (16 miles from Yorktown, VA)
- 8 days ago
- Hampton, VA (16 miles from Yorktown, VA)
- 8 days ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
In Person Part TimeFull Time Assistant Customer Service Manager DLT
- Harris Teeter
- Williamsburg, VA (12 miles from Yorktown, VA)
- 8 days ago
- Williamsburg, VA (12 miles from Yorktown, VA)
- 8 days ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
In Person Full TimeCustomer Service Rep(06057) - 6101 George Washington Memorial Hwy
- Domino's Pizza
- Gloucester, VA (14 miles from Yorktown, VA)
- 9 days ago
- Gloucester, VA (14 miles from Yorktown, VA)
- 9 days ago
Company Description Job Description We are looking for Customer Service Representatives with hustle, personality and people skills....
In Person- Food Lion
- Suffolk, VA (24 miles from Yorktown, VA)
- 11 days ago
- Suffolk, VA (24 miles from Yorktown, VA)
- 11 days ago
Search for more jobs PT Customer Service Leader Posting Date: 10/06/2025 Suffolk, VA APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 458951 Address: USA-VA-Suffolk-2815...
In Person Part TimeTeller / Customer Service Representative - Jamestown
- Gate City Bank
- Jamestown, VA (12 miles from Yorktown, VA)
- 12 days ago
- Jamestown, VA (12 miles from Yorktown, VA)
- 12 days ago
Pay: $17.75-$18.75 per hour Gate City Bank is looking for a service-driven Customer Service Representative to support customers at our Jamestown Office....
In PersonDemographic Data for Yorktown, VA
Moving to Yorktown, VA? Find some basic demographic data about Yorktown, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Yorktown, VA
Highest Education Level
Customer Service Representatives in Yorktown, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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