Customer Service Representative Jobs in Reston, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Cherrydale Vet Clinic
- Arlington, VA (12 miles from Reston, VA)
- 11 days ago
- Cherrydale Vet Clinic
- Arlington, VA (12 miles from Reston, VA)
- 11 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Washington, DC (17 miles from Reston, VA)
- 12 days ago
- Liberty Mutual Insurance
- Washington, DC (17 miles from Reston, VA)
- 12 days ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote WorkOperations/Customer Service Delivery Manager
- Bethesda, MD (13 miles from Reston, VA)
- 30+ days ago
- Bethesda, MD (13 miles from Reston, VA)
- 30+ days ago
GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position....
Branch Member Service Representative
- Herndon, VA (2 miles from Reston, VA)
- 5 hours ago
- Herndon, VA (2 miles from Reston, VA)
- 5 hours ago
Overview The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of...
Customer Service Representative - Onsite
- Washington, DC (17 miles from Reston, VA)
- 7 hours ago
- Washington, DC (17 miles from Reston, VA)
- 7 hours ago
Overview The Squires Group seeking a highly motivated and detail-oriented Customer Service Representative to provide front-line support to utility customers through in-person, phone, and email interactions...
Customer Service Specialist Sr - Commercial HVAC
- Fairfax, VA (7 miles from Reston, VA)
- 7 hours ago
- Fairfax, VA (7 miles from Reston, VA)
- 7 hours ago
resolution....
Remote Customer Service Representative - Facility Maintenance Services
- Fairfax, VA (7 miles from Reston, VA)
- 7 hours ago
- Fairfax, VA (7 miles from Reston, VA)
- 7 hours ago
Remote Customer Service Representative - Facility Maintenance Services EOE StatementWe are an equal employment opportunity employer....
Remote Work- Washington, DC (17 miles from Reston, VA)
- 7 hours ago
- Washington, DC (17 miles from Reston, VA)
- 7 hours ago
Banfield Pet Hospital Client Service Coordinator - WA Effective: 1/1/2025 SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the...
- Fairfax, VA (7 miles from Reston, VA)
- 7 hours ago
- Fairfax, VA (7 miles from Reston, VA)
- 7 hours ago
Customer Service Agent George Mason University, United States about 7 hours ago Location: Fairfax, VIRGINIA Deadline: ; Department: Regional Campuses - Freedom Aquatic & Fitness Center...
Medical Customer Service/Medical Historian
- Riverdale Park, MD (22 miles from Reston, VA)
- 8 hours ago
- Riverdale Park, MD (22 miles from Reston, VA)
- 8 hours ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Eyewear Customer Service/Sales Advisor
- Chantilly, VA (7 miles from Reston, VA)
- 10 hours ago
- Chantilly, VA (7 miles from Reston, VA)
- 10 hours ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Customer Service Rep(04373) - 7839-d Rolling Rd
- Springfield, VA (12 miles from Reston, VA)
- 11 hours ago
- Springfield, VA (12 miles from Reston, VA)
- 11 hours ago
Company Description Job Description Must be able to answer telephones and take orders with reasonable accomidations. Must be friendly, polite, professional and punctual. Qualifications Additional...
Registered Client Service Associate
- McLean, VA (9 miles from Reston, VA)
- 11 hours ago
- McLean, VA (9 miles from Reston, VA)
- 11 hours ago
POSITION SUMMARY: Registered Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with...
Customer Service Sales Representative
- Washington, DC (17 miles from Reston, VA)
- 11 hours ago
- Washington, DC (17 miles from Reston, VA)
- 11 hours ago
Overview Our Mission at ibex is Your Success! ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive...
Customer Service Shift Supervisor George Mason University
- Manassas, VA (15 miles from Reston, VA)
- 16 hours ago
- Manassas, VA (15 miles from Reston, VA)
- 16 hours ago
Department: Regional Campuses Classification: GMU Worker Job Category: Part-Time / Hourly Wage Job Type: Part-Time Work Schedule: Option 1: Early weekday morning shifts (4:45am-10am) Option 2:...
Demographic Data for Reston, VA
Moving to Reston, VA? Find some basic demographic data about Reston, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Reston, VA
Highest Education Level
Customer Service Representatives in Reston, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »