Customer Service Representative Jobs in Gainesville, TX

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-5 of 5 Jobs

Customer Service/Sales

  • Gainesville, TX
  • 1 day ago
  • Gainesville, TX
  • 1 day ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Rep(09265) - 551 N Stemmons Freeway

  • Sanger, TX (23 miles from Gainesville, TX)
  • 2 days ago
  • Sanger, TX (23 miles from Gainesville, TX)
  • 2 days ago

Company Description Job Description The following description applies to all hourly store Team Members. If you have any questions or wish to review more detailed information, please contact the...

Customer Service Representative

  • Gainesville, TX
  • 4 days ago
  • Gainesville, TX
  • 4 days ago

$0.00 Salary Not Available Position range in Texoma $10.92 - $24.95 Per hour Customer Service Representative The Weekly News of Cooke County Occupation: Advertising Sales Agents Location: Gainesville...

Customer Service Rep(06828) - 1501 N Grand Ave Ste J

  • Gainesville, TX
  • 90+ days ago
  • Gainesville, TX
  • 90+ days ago

Company Description Job Description The following description applies to all hourly store Team Members. If you have any questions or wish to review more detailed information, please contact the...

Customer Service Rep - 1020 US Highway 377 N, Suite A

  • Whitesboro, TX (16 miles from Gainesville, TX)
  • 90+ days ago
  • Whitesboro, TX (16 miles from Gainesville, TX)
  • 90+ days ago

Company Description Amazing work environment to make lots of money and have fun!! Advancement opportunities for motivated team members!! Job Description The following description applies to all...

Demographic Data for Gainesville, TX

Moving to Gainesville, TX? Find some basic demographic data about Gainesville, TX below.


Local
National
28,354
667
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Gainesville, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Gainesville, TX offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Gainesville, TX
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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