Customer Service Representative Jobs in Franklin, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Franklin, TN
- 13 days ago
- Franklin, TN
- 13 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Service Associate - Customer Service Center
- Franklin, TN
- 1 hour ago
- Franklin, TN
- 1 hour ago
This position works an alternate schedule Schedule is 11am to 8pm, Wednesday through Sunday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
- Antioch, TN (20 miles from Franklin, TN)
- 2 hours ago
- Antioch, TN (20 miles from Franklin, TN)
- 2 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service/Warehouse Associate - CT
- Nashville, TN (18 miles from Franklin, TN)
- 19 hours ago
- Nashville, TN (18 miles from Franklin, TN)
- 19 hours ago
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated...
Customer Service Representative
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Customer Service Representative Category:Light Industrial Location:Nashville, TN 37217 Pay:$17.00 Hourly Posted:4 days ago Status:Open Description Customer Service Representative Join our client!...
- Spring Hill, TN (12 miles from Franklin, TN)
- 1 day ago
- Spring Hill, TN (12 miles from Franklin, TN)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Senior Client Service Associate
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
Senior Client Service Associate Nashville, TN, United States (Hybrid) BE THE FIRST TO APPLY JOB DESCRIPTION The senior client service associate is a critical part of the Mariner team, responsible...
Customer Service Representative
- Smyrna, TN (24 miles from Franklin, TN)
- 2 days ago
- Smyrna, TN (24 miles from Franklin, TN)
- 2 days ago
Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee....
- Columbia, TN (15 miles from Franklin, TN)
- 3 days ago
- Columbia, TN (15 miles from Franklin, TN)
- 3 days ago
Customer Service Representative - Haulers $16.66/ hour Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location...
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Lead Retail Customer Service Associate
- Brentwood, TN (14 miles from Franklin, TN)
- 3 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 3 days ago
POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer...
Customer Service New Business Operations- Hybrid Franklin, TN
- Franklin, TN
- 3 days ago
- Franklin, TN
- 3 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Required Qualifications 6+ months previous call center experience or customer service. Multitasking capability with superb time management....
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, TN
Highest Education Level
Customer Service Representatives in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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