Customer Service Representative Jobs in Franklin, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Patton Logistics, Inc.
- Brentwood, TN (14 miles from Franklin, TN)
- 17 hours ago
- Patton Logistics, Inc.
- Brentwood, TN (14 miles from Franklin, TN)
- 17 hours ago
As part of the Patton Logistics family of entities, our team at Route Consultant Purchasing Alliance (RCPA) is looking for a proactive and detail-oriented Customer Service Representative....
- Antioch, TN (20 miles from Franklin, TN)
- 1 hour ago
- Antioch, TN (20 miles from Franklin, TN)
- 1 hour ago
Overview At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: Weekly Pay -...
Logistics Customer Service Delivery Driver- Part-Time
- Nashville, TN (22 miles from Franklin, TN)
- 1 hour ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 hour ago
Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and...
Inbound Customer Service Agent-Bodewell (Remote)
- Nashville, TN (22 miles from Franklin, TN)
- 5 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 5 hours ago
At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who...
Remote WorkOne Stop Customer Service Representative
- Columbia, TN (15 miles from Franklin, TN)
- 11 hours ago
- Columbia, TN (15 miles from Franklin, TN)
- 11 hours ago
Columbia State Community College is hiring a One Stop Customer Services Representative to provide excellent customer service to current and prospective students, parents, and other visitors in the Enrollment...
Customer Service Senior Representative Remote
- Nashville, TN (22 miles from Franklin, TN)
- 21 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 21 hours ago
Call center experience preferred....
Remote WorkCustomer Service Representative
- Nashville, TN (22 miles from Franklin, TN)
- 21 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 21 hours ago
Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....
Customer Service Representative
- Kingston Springs, TN (16 miles from Franklin, TN)
- 1 day ago
- Kingston Springs, TN (16 miles from Franklin, TN)
- 1 day ago
Customer Service Representative Location: Kingston Springs, TN (On-Site) Status: Full-Time, Hourly Non-Exempt Why Join First Financial Bank?...
- Antioch, TN (20 miles from Franklin, TN)
- 1 day ago
- Antioch, TN (20 miles from Franklin, TN)
- 1 day ago
Overview At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count” Responsibilities What CubeSmart Self Storage offers: Weekly Pay -...
Senior Representative, Customer Service Operations
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration,...
It's an exciting and important time to be a part of Northwestern Mutual. We're strong, innovative, and growing. And we want you to grow with us. The Core Client Services team, part of Risk Client...
Sr Customer Service Representative
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
ABOUT THE ROLE The Customer Care Improvement Specialist will manage all aspects of the Order-to-Cash process/Customer Order Management. The Specialist will support goals and objectives to ensure...
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville,...
Software Development Engineer II- Amazon Customer Service, Amazon Customer Service
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
About the Role Amazon Customer Service Technology is seeking talented Software Development Engineers who are passionate about creating customer-obsessed solutions that impact millions of customers...
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Franklin, TN
Highest Education Level
Customer Service Representatives in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »