Customer Service Representative Jobs in Franklin, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Office / Customer Service Representative
- Nashville, TN (22 miles from Franklin, TN)
- 6 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 6 hours ago
Office / Customer Service Representative PeopleReady of Nashville, TN is now hiring Office / Customer Service Representatives in Nashville, TN!...
Customer Service - Donor Support Technician
- Nashville, TN (22 miles from Franklin, TN)
- 11 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 11 hours ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
- Nashville, TN (22 miles from Franklin, TN)
- 14 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 14 hours ago
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Sr. Client Support Representative - Archimedes
- Brentwood, TN (14 miles from Franklin, TN)
- 15 hours ago
- Brentwood, TN (14 miles from Franklin, TN)
- 15 hours ago
Qualifications 3+ years call center experience preferable Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook Ability to execute to standard call center management metrics Able to work...
- Nashville, TN (22 miles from Franklin, TN)
- 15 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 15 hours ago
Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville,...
Job Summary: Customer Service Representatives are the face of Aetna and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence...
Talent Acquisition Specialist- Temporary- Journeys Customer Service
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Job Summary As the Talent Acquisition Specialist, you will be responsible for fulfilling the recruiting and hiring needs of the Journeys Customer Service call center by creating and cultivating a...
Customer Service Representative - The Mall at Green Hills
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Member Service Representative/Trainee
- Columbia, TN (15 miles from Franklin, TN)
- 1 day ago
- Columbia, TN (15 miles from Franklin, TN)
- 1 day ago
DREMC is seeking a Member Services Representative Trainee. Be a part of powering Middle Tennessee! Duck River Electric Membership Corporation (DREMC) is a member-owned electric cooperative,...
Pharmacy Customer Service Associate
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Inventory Control and Customer Service
- Columbia, TN (15 miles from Franklin, TN)
- 1 day ago
- Columbia, TN (15 miles from Franklin, TN)
- 1 day ago
We have an immediate opening for an experienced Inventory Control - Customer Service Representative in Columbia, TN!...
Loss Prevention Customer Service Associate II
- Brentwood, TN (14 miles from Franklin, TN)
- 1 day ago
- Brentwood, TN (14 miles from Franklin, TN)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Client Advocate (Commercial Insurance) - Construction Practice
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Description The Client Advocate (CA) is a key client-facing role within WTWs Construction industry vertical division (IVD), responsible for maintaining and strengthening relationships with clients...
Customer Service - Self Storage Manager
- Nolensville, TN (16 miles from Franklin, TN)
- 1 day ago
- Nolensville, TN (16 miles from Franklin, TN)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Customer Service Representative - Hybrid Franklin, WI
- Franklin, TN
- 2 days ago
- Franklin, TN
- 2 days ago
Position Summary As a Customer Service Representative at Northwestern Mutual, you will be a key ambassador of our client experience....
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, TN
Highest Education Level
Customer Service Representatives in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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