Customer Service Representative Jobs in Cookeville, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Role Summary: The Customer Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to...
In PersonCustomer Service Center Representative
- ChoiceOne Bank
- Sparta, TN (21 miles from Cookeville, TN)
- 3 days ago
- Sparta, TN (21 miles from Cookeville, TN)
- 3 days ago
Experience and/or Education High School Diploma or GED Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred Bilingual preferred Competencies...
RemoteRetail Customer Service Specialist
- Action Marketing Events
- Cookeville, TN
- 6 days ago
- Cookeville, TN
- 6 days ago
Job Description Our company is looking for a Customer Service Representative. We are seeking a professional individual that will succeed in a competitive market....
In PersonEntry Level Customer Service Representative
- Action Marketing Events
- Cookeville, TN
- 6 days ago
- Cookeville, TN
- 6 days ago
Job Description We are seeking an entry level customer service representative to join our team! You'll be joining our growing customer service team as we get ready to launch our new division....
In Person- KFC
- Livingston, TN (15 miles from Cookeville, TN)
- 28 days ago
- Livingston, TN (15 miles from Cookeville, TN)
- 28 days ago
Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to...
In Person- Food Lion
- Livingston, TN (15 miles from Cookeville, TN)
- 30+ days ago
- Livingston, TN (15 miles from Cookeville, TN)
- 30+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 498062 Address: USA-TN-Livingston-Hwy 42 Bypass Store Code: Store 01381 Front End (7222707) Food Lion has been providing an easy,...
In Person Part TimeStore 4703700: 1300 East Spring St, Cookeville, Tennessee 38501 Shift Availability Flexible Availability Time Type Customer Service Representative We want you to join our team as a Customer Service...
In PersonOverview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
In PersonClient Services Representative - Best Friends Cookeville
- Suveto
- Cookeville, TN
- 45+ days ago
- Cookeville, TN
- 45+ days ago
Best Friends Veterinary Hospital, part of the Suveto network of hospitals is looking for an experienced full-time Client Services Representative t o join our Team! We are located in Cookeville,...
In PersonCustomer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our...
In PersonThe Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The...
In PersonCustomer Service Rep(06303) - 486 N Spring St
- Domino's Pizza
- Sparta, TN (21 miles from Cookeville, TN)
- 60+ days ago
- Sparta, TN (21 miles from Cookeville, TN)
- 60+ days ago
Company Description We are a fun fast paced environment with opportunities for career advancement! We offer part time and full-time employment! Come join our amazing team! Job Description Taking...
In PersonCustomer Service Rep(08702)- Monterey
- Domino's Pizza
- Monterey, TN (20 miles from Cookeville, TN)
- 90+ days ago
- Monterey, TN (20 miles from Cookeville, TN)
- 90+ days ago
Company Description Within this Franchise we put our team first and spend time helping each new team member become great! Our goal as a company is to help you excel in life, whether we are just a...
In Person Part TimeCustomer Service Rep(06176)- Livingston
- Domino's Pizza
- Livingston, TN (15 miles from Cookeville, TN)
- 90+ days ago
- Livingston, TN (15 miles from Cookeville, TN)
- 90+ days ago
Company Description Within this Franchise we put our team first and spend time helping each new team member become great! Our goal as a company is to help you excel in life, whether we are just a...
In Person Part TimeCustomer Service Rep(05452) - 1681 S Jefferson
- Domino's Pizza
- Cookeville, TN
- 90+ days ago
- Cookeville, TN
- 90+ days ago
Company Description Within this Franchise we put our team first and spend time helping each new team member become great! Our goal as a company is to help you excel in life, whether we are just a...
In Person Part TimeDemographic Data for Cookeville, TN
Moving to Cookeville, TN? Find some basic demographic data about Cookeville, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Cookeville, TN
Highest Education Level
Customer Service Representatives in Cookeville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »