Customer Service Representative Jobs in Columbia, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Franklin, TN (15 miles from Columbia, TN)
- 13 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 13 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Service Associate - Customer Service Center
- Franklin, TN (15 miles from Columbia, TN)
- 1 hour ago
- Franklin, TN (15 miles from Columbia, TN)
- 1 hour ago
This position works an alternate schedule Schedule is 11am to 8pm, Wednesday through Sunday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
Store Customer Service Specialist
- Franklin, TN (15 miles from Columbia, TN)
- 3 hours ago
- Franklin, TN (15 miles from Columbia, TN)
- 3 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Store Customer Service Specialist
- Franklin, TN (15 miles from Columbia, TN)
- 16 hours ago
- Franklin, TN (15 miles from Columbia, TN)
- 16 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Spring Hill, TN (6 miles from Columbia, TN)
- 1 day ago
- Spring Hill, TN (6 miles from Columbia, TN)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Franklin, TN (15 miles from Columbia, TN)
- 2 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 2 days ago
Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee....
Customer Service Representative - Haulers $16.66/ hour Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location...
Customer Service New Business Operations- Hybrid Franklin, TN
- Franklin, TN (15 miles from Columbia, TN)
- 3 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 3 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Customer Service Representative
- Franklin, TN (15 miles from Columbia, TN)
- 3 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 3 days ago
Required Qualifications 6+ months previous call center experience or customer service. Multitasking capability with superb time management....
Customer Service Representative
- Franklin, TN (15 miles from Columbia, TN)
- 3 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 3 days ago
Entry Level Customer Service Representatives needed. Well known company based in Franklin TN is seeking entry level candidates....
Remote WorkCustomer Service Representative - NOC
- Franklin, TN (15 miles from Columbia, TN)
- 6 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 6 days ago
Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world....
Bilingual Customer Service Specialist (Spanish)
- Spring Hill, TN (6 miles from Columbia, TN)
- 6 days ago
- Spring Hill, TN (6 miles from Columbia, TN)
- 6 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Lewisburg, TN (16 miles from Columbia, TN)
- 6 days ago
- Lewisburg, TN (16 miles from Columbia, TN)
- 6 days ago
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the...
Customer Service Representative
- Franklin, TN (15 miles from Columbia, TN)
- 10 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 10 days ago
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
Customer Service Representative I
- Lewisburg, TN (16 miles from Columbia, TN)
- 10 days ago
- Lewisburg, TN (16 miles from Columbia, TN)
- 10 days ago
Rogers Group is currently seeking candidates to fill the CUSTOMER SERVICE REPRESENTATIVE I - floater position to be based in the southwest portion of Middle Tennessee area....
Demographic Data for Columbia, TN
Moving to Columbia, TN? Find some basic demographic data about Columbia, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Columbia, TN
Highest Education Level
Customer Service Representatives in Columbia, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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