Customer Service Representative Jobs in Wilkes Barre, PA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 69 Jobs

Customer Service Associate

Tobyhanna, PA (22 miles from Wilkes Barre, PA)
13 hours ago

Tobyhanna, PA (22 miles from Wilkes Barre, PA)
13 hours ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

Store Customer Service Specialist

Pittston, PA (8 miles from Wilkes Barre, PA)
15 hours ago

Pittston, PA (8 miles from Wilkes Barre, PA)
15 hours ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Part Time - In Office Freight Customer Service Representative

Scranton, PA (16 miles from Wilkes Barre, PA)
1 day ago

Scranton, PA (16 miles from Wilkes Barre, PA)
1 day ago

$18 hr. 9 a.m. to 2 p.m. Receive order tenders. Schedule delivery appointments. Direct communication with customers (phone and email). Update TMS system. Track metrics such as on time delivery....

Customer Service Associate I

Ashley, PA (2 miles from Wilkes Barre, PA)
2 days ago

Ashley, PA (2 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Warehouse Customer Care Representative

Hazle Township, PA (20 miles from Wilkes Barre, PA)
2 days ago

Hazle Township, PA (20 miles from Wilkes Barre, PA)
2 days ago

APPLY TODAY to join our warehouse as a Customer Care Representative. The shift will be Monday to Friday from 8AM to 4:30PM. Starting Pay based on experience: 19+ Enjoy PTO, Insurance and other...

Customer Service Associate I

Shickshinny, PA (16 miles from Wilkes Barre, PA)
2 days ago

Shickshinny, PA (16 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Freeland, PA (15 miles from Wilkes Barre, PA)
2 days ago

Freeland, PA (15 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Old Forge, PA (11 miles from Wilkes Barre, PA)
2 days ago

Old Forge, PA (11 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Blakeslee, PA (24 miles from Wilkes Barre, PA)
2 days ago

Blakeslee, PA (24 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Luzerne, PA (3 miles from Wilkes Barre, PA)
2 days ago

Luzerne, PA (3 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Moscow, PA (18 miles from Wilkes Barre, PA)
2 days ago

Moscow, PA (18 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Plymouth, PA (4 miles from Wilkes Barre, PA)
2 days ago

Plymouth, PA (4 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Exeter, PA (8 miles from Wilkes Barre, PA)
2 days ago

Exeter, PA (8 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Plains, PA (5 miles from Wilkes Barre, PA)
2 days ago

Plains, PA (5 miles from Wilkes Barre, PA)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Clerical-Customer Service-Food Service-Retail-Custodial

Scranton, PA (16 miles from Wilkes Barre, PA)
2 days ago

Scranton, PA (16 miles from Wilkes Barre, PA)
2 days ago

Customer Service Representative. There are some important qualifications that you must meet....

View all 69 jobs

Demographic Data for Wilkes Barre, PA

Moving to Wilkes Barre, PA? Find some basic demographic data about Wilkes Barre, PA below.

Median Age

Average Household Income

Home Value vs Household Income in Wilkes Barre, PA

Local

National

Total Population

77,961

Number of Businesses

2,032

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Wilkes Barre, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Wilkes Barre, PA offer the following education background

Bachelor's Degree

31.1%

High School or GED

26.9%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

1.0%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Wilkes Barre, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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