Customer Service Representative Jobs in Shickshinny, PA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 28 Jobs

Customer Service Representative - Work From Home

Hazleton, PA (20 miles from Shickshinny, PA)
11 hours ago

Hazleton, PA (20 miles from Shickshinny, PA)
11 hours ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Customer Service Representative

Dushore, PA (23 miles from Shickshinny, PA)
2 days ago

Dushore, PA (23 miles from Shickshinny, PA)
2 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Casual Customer Care Representative $17 hourly

Wilkes Barre, PA (16 miles from Shickshinny, PA)
2 days ago

Wilkes Barre, PA (16 miles from Shickshinny, PA)
2 days ago

What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....

Customer Service Associate

Wilkes Barre, PA (16 miles from Shickshinny, PA)
2 days ago

Wilkes Barre, PA (16 miles from Shickshinny, PA)
2 days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...

Customer Service/Sales

Wilkes Barre, PA (16 miles from Shickshinny, PA)
4 days ago

Wilkes Barre, PA (16 miles from Shickshinny, PA)
4 days ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Agent, Admin (Clerk)- 2nd Shift

Hazle Township, PA (19 miles from Shickshinny, PA)
4 days ago

Hazle Township, PA (19 miles from Shickshinny, PA)
4 days ago

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...

Customer Account Representative

Bloomsburg, PA (15 miles from Shickshinny, PA)
10 days ago

Bloomsburg, PA (15 miles from Shickshinny, PA)
10 days ago

Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service Rep(04758) - 1068 Wyoming Ave

Wyoming, PA (19 miles from Shickshinny, PA)
12 days ago

Wyoming, PA (19 miles from Shickshinny, PA)
12 days ago