Customer Service Representative Jobs in Refton, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Dallastown, PA (22 miles from Refton, PA)
- 1 day ago
- Dallastown, PA (22 miles from Refton, PA)
- 1 day ago
Customer Support Specialist Ream Roofing Dallastown, PA, US 2 days ago Quick Job type Full-time Remote Quick Job description Ream Roofing, a leader in the roofing industry, is seeking a dedicated...
Remote WorkSusquehanna Printing Company- FT Customer Service Representative Circulation
- Lancaster, PA (9 miles from Refton, PA)
- 2 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 2 days ago
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers....
Customer Service Representative
- Lancaster, PA (9 miles from Refton, PA)
- 2 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Client Services Representative
- Millersville, PA (8 miles from Refton, PA)
- 2 days ago
- Millersville, PA (8 miles from Refton, PA)
- 2 days ago
Requisition Number P01184 Position Type Staff Department Financial Aid Working Title Client Services Representative Classification Clerical Assistant 2 - 00102 Position Summary Information Nature...
Customer Service Rep(04780) - 519B Leman Ave
- Millersville, PA (8 miles from Refton, PA)
- 3 days ago
- Millersville, PA (8 miles from Refton, PA)
- 3 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(09150) - Donegal Square #205 2101 Strickler Road
- Manheim, PA (18 miles from Refton, PA)
- 3 days ago
- Manheim, PA (18 miles from Refton, PA)
- 3 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
- Lancaster, PA (9 miles from Refton, PA)
- 3 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 3 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Specialist- Abbeyville Family Medicine (Full Time/Day & Evening Shift)
- Lancaster, PA (9 miles from Refton, PA)
- 3 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 3 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Specialist- Holistic Therapy (Part Time/Day & Evening Shift)
- Lancaster, PA (9 miles from Refton, PA)
- 3 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 3 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Rep(04739) - 840 W. Main St
- New Holland, PA (14 miles from Refton, PA)
- 4 days ago
- New Holland, PA (14 miles from Refton, PA)
- 4 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative I
- Paradise, PA (7 miles from Refton, PA)
- 4 days ago
- Paradise, PA (7 miles from Refton, PA)
- 4 days ago
Customer service representatives respond to customer inquiries via telephone and face-to-face meetings....
ED Customer Service Specialist (Part Time/Day Shift)
- Lancaster, PA (9 miles from Refton, PA)
- 4 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 4 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Rep(04878)2422 Willow Street Pike
- Lancaster, PA (9 miles from Refton, PA)
- 5 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 5 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
Customer Service Rep (04671) Rising Sun, MD
- Rising Sun, MD (21 miles from Refton, PA)
- 6 days ago
- Rising Sun, MD (21 miles from Refton, PA)
- 6 days ago
Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Customer Service Rep(04781) - 798D New Holland Ave
- Lancaster, PA (9 miles from Refton, PA)
- 6 days ago
- Lancaster, PA (9 miles from Refton, PA)
- 6 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Refton, PA
Highest Education Level
Customer Service Representatives in Refton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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