Customer Service Representative Jobs in Pottstown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(04877) - 130 W Main St,Ste118
- Trappe, PA (11 miles from Pottstown, PA)
- 5 hours ago
- Trappe, PA (11 miles from Pottstown, PA)
- 5 hours ago
Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product. Receive and process telephone orders. Take inventory and complete associated...
Customer Service Rep(04771) - 241 E Gay St
- West Chester, PA (18 miles from Pottstown, PA)
- 9 hours ago
- West Chester, PA (18 miles from Pottstown, PA)
- 9 hours ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(09057) - 575 W. Uwchlan Ave
- Exton, PA (15 miles from Pottstown, PA)
- 9 hours ago
- Exton, PA (15 miles from Pottstown, PA)
- 9 hours ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04828) - 142 W Germantown Pike B
- East Norriton, PA (17 miles from Pottstown, PA)
- 9 hours ago
- East Norriton, PA (17 miles from Pottstown, PA)
- 9 hours ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Restaurant Customer Service - $18/hr
- King of Prussia, PA (16 miles from Pottstown, PA)
- 22 hours ago
- King of Prussia, PA (16 miles from Pottstown, PA)
- 22 hours ago
Wed love to have you at our tablejoin us in reimagining home dining! About the Role As a Brand Ambassador, you are responsible for front-of-house (FOH) operations during your shift, including...
Customer Service Rep (04087) - 620 N Main St.
- Doylestown, PA (24 miles from Pottstown, PA)
- 1 day ago
- Doylestown, PA (24 miles from Pottstown, PA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep (04849) - 1145 N. 5th St.
- Perkasie, PA (22 miles from Pottstown, PA)
- 1 day ago
- Perkasie, PA (22 miles from Pottstown, PA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
ULINE- Customer Service Representative
- Wescosville, PA (22 miles from Pottstown, PA)
- 2 days ago
- Wescosville, PA (22 miles from Pottstown, PA)
- 2 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Customer Service Representative
- Norristown, PA (17 miles from Pottstown, PA)
- 2 days ago
- Norristown, PA (17 miles from Pottstown, PA)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Bilingual Claims Customer Service Representative
- Blue Bell, PA (19 miles from Pottstown, PA)
- 2 days ago
- Blue Bell, PA (19 miles from Pottstown, PA)
- 2 days ago
As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all...
Customer Service Representative
- King of Prussia, PA (16 miles from Pottstown, PA)
- 3 days ago
- King of Prussia, PA (16 miles from Pottstown, PA)
- 3 days ago
Compensation Details: TBT Job Description: Who we are: Unique Indoor Comfort in King of Prussia is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that...
Customer Service Representative
- Souderton, PA (15 miles from Pottstown, PA)
- 3 days ago
- Souderton, PA (15 miles from Pottstown, PA)
- 3 days ago
CUSTOMER SERVICE REPRESENTATIVE Location: Souderton, PA, United States Date Posted: Jun 25, 2025 Category: Supply Chain, Procurement & Transportation Description POSITION TITLE: Inside Sales Coordinator...
Customer Service Fulfillment Associate
- W Cnshohocken, PA (20 miles from Pottstown, PA)
- 3 days ago
- W Cnshohocken, PA (20 miles from Pottstown, PA)
- 3 days ago
Aquent Studios is looking for a Customer Services Fulfillment Associate to help support one of its top clients in the pharmaceutical sector. The Administrator plays a vital role in supporting the...
Pharmacy Customer Service Associate
- West Chester, PA (18 miles from Pottstown, PA)
- 4 days ago
- West Chester, PA (18 miles from Pottstown, PA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Account Representative
- Phoenixville, PA (10 miles from Pottstown, PA)
- 4 days ago
- Phoenixville, PA (10 miles from Pottstown, PA)
- 4 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Demographic Data for Pottstown, PA
Moving to Pottstown, PA? Find some basic demographic data about Pottstown, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Pottstown, PA
Highest Education Level
Customer Service Representatives in Pottstown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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