Customer Service Representative Jobs in Northampton, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - Commercial Business
- Coopersburg, PA (15 miles from Northampton, PA)
- 6 hours ago
- Coopersburg, PA (15 miles from Northampton, PA)
- 6 hours ago
Overview Lutron has an exciting opportunity on our Customer Service Team – Commercial Business at our Global Headquarters in Coopersburg, PA. This role offers a unique chance to gain hands-on...
- Allentown, PA (7 miles from Northampton, PA)
- 10 hours ago
- Allentown, PA (7 miles from Northampton, PA)
- 10 hours ago
Allentown, PA 2 DAYS AGO 21572609 Summary Allentown, PA Competitive Salary 3 Years Experience Bachelor's degree No Commisssion 40.00 hours per week / Day Shift /Full-Time Description Reference #:...
Customer Service Representative
- Pen Argyl, PA (14 miles from Northampton, PA)
- 12 hours ago
- Pen Argyl, PA (14 miles from Northampton, PA)
- 12 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Sales and Customer Relations Specialist
- Mount Bethel, PA (23 miles from Northampton, PA)
- 18 hours ago
- Mount Bethel, PA (23 miles from Northampton, PA)
- 18 hours ago
Benefits: Bonus based on performance Flexible schedule Paid time off Training & development Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team...
- Quakertown, PA (19 miles from Northampton, PA)
- 1 day ago
- Quakertown, PA (19 miles from Northampton, PA)
- 1 day ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown,...
- Allentown, PA (7 miles from Northampton, PA)
- 1 day ago
- Allentown, PA (7 miles from Northampton, PA)
- 1 day ago
Minimum Qualifications High School Diploma/GED 5 years experience in Hospital or Physician billing, follow up or collections and 3 years customer service call center experience in a healthcare setting...
- Allentown, PA (7 miles from Northampton, PA)
- 1 day ago
- Allentown, PA (7 miles from Northampton, PA)
- 1 day ago
Customer Service Agent Full-Time Day Shift Department CSS-Patient Accounting Shift Details Day Shift, Monday-Friday; 8:00a-4:30p Job ID wd-JR124239 Posted June 27, 2025 Join a team that delivers...
Customer Service Rep(04794) - 155 Mickley Road
- Whitehall, PA (4 miles from Northampton, PA)
- 1 day ago
- Whitehall, PA (4 miles from Northampton, PA)
- 1 day ago
Customer Service Rep(04794) - 155 Mickley Road Domino's Franchise - 3.4 Whitehall Township, PA Job Details Full-time Estimated: $20.3K - $26.4K a year 11 hours ago Qualifications Writing skills...
- Allentown, PA (7 miles from Northampton, PA)
- 1 day ago
- Allentown, PA (7 miles from Northampton, PA)
- 1 day ago
This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice....
- Nazareth, PA (9 miles from Northampton, PA)
- 1 day ago
- Nazareth, PA (9 miles from Northampton, PA)
- 1 day ago
Location: Rochester, NY (US) andNazareth, PA (US) Job ID: 38954 Our Customer Service Representatives are responsible for the whole process of customer orders from the incoming to the delivery (order...
- Allentown, PA (7 miles from Northampton, PA)
- 2 days ago
- Allentown, PA (7 miles from Northampton, PA)
- 2 days ago
Now Hiring: Customer Service Representative Location: Allentown, PA Schedule: Monday to Friday | 7:00 AM 3:30 PM Pay Rate: $18.00/hour We are currently seeking an experienced Customer Service Representative...
- Bath, PA (4 miles from Northampton, PA)
- 2 days ago
- Bath, PA (4 miles from Northampton, PA)
- 2 days ago
Company: TIME Manufacturing Company Position: Customer Service Support Position reports to: Director of North American Customer Service Location: Westlake, TX (on-site, this is not remote)...
- Whitehall, PA (4 miles from Northampton, PA)
- 2 days ago
- Whitehall, PA (4 miles from Northampton, PA)
- 2 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep (04789) - 1353 Easton Ave
- Bethlehem, PA (10 miles from Northampton, PA)
- 2 days ago
- Bethlehem, PA (10 miles from Northampton, PA)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Care Representative - Premier Dietary Supplements
- Allentown, PA (7 miles from Northampton, PA)
- 2 days ago
- Allentown, PA (7 miles from Northampton, PA)
- 2 days ago
Reference #: 6661 Customer Care Representative - Premier Dietary Supplements Salt Lake City Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems...
Demographic Data for Northampton, PA
Moving to Northampton, PA? Find some basic demographic data about Northampton, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Northampton, PA
Highest Education Level
Customer Service Representatives in Northampton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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