Customer Service Representative Jobs in Mount Union, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Martinsburg, PA (23 miles from Mount Union, PA)
- 2 days ago
- Martinsburg, PA (23 miles from Mount Union, PA)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Rep(04879) - 738 Valley Street
- Lewistown, PA (21 miles from Mount Union, PA)
- 4 days ago
- Lewistown, PA (21 miles from Mount Union, PA)
- 4 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Account Representative
- Huntingdon, PA (14 miles from Mount Union, PA)
- 7 days ago
- Huntingdon, PA (14 miles from Mount Union, PA)
- 7 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative
- Williamsburg, PA (20 miles from Mount Union, PA)
- 10 days ago
- Williamsburg, PA (20 miles from Mount Union, PA)
- 10 days ago
Directly support Client Service Manager, Account Managers, other Customer Service Representatives. Performs other duties as assigned....
Crew Member: Customer Service / Cashier
- Lewistown, PA (21 miles from Mount Union, PA)
- 30+ days ago
- Lewistown, PA (21 miles from Mount Union, PA)
- 30+ days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
Customer Service Representative
- Loysville, PA (23 miles from Mount Union, PA)
- 90+ days ago
- Loysville, PA (23 miles from Mount Union, PA)
- 90+ days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Demographic Data for Mount Union, PA
Moving to Mount Union, PA? Find some basic demographic data about Mount Union, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mount Union, PA
Highest Education Level
Customer Service Representatives in Mount Union, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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