Customer Service Representative Jobs in Mount Pocono, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep (04069) - 1341 Blue Valley Dr
- Bangor, PA (20 miles from Mount Pocono, PA)
- 9 hours ago
- Bangor, PA (20 miles from Mount Pocono, PA)
- 9 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
- Blakeslee, PA (10 miles from Mount Pocono, PA)
- 6 days ago
- Blakeslee, PA (10 miles from Mount Pocono, PA)
- 6 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service Rep(04736) - 140 Laurel St
- Pittston, PA (24 miles from Mount Pocono, PA)
- 7 days ago
- Pittston, PA (24 miles from Mount Pocono, PA)
- 7 days ago
Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...
Senior Customer Service Representative, Floating
- Stroudsburg, PA (11 miles from Mount Pocono, PA)
- 11 days ago
- Stroudsburg, PA (11 miles from Mount Pocono, PA)
- 11 days ago
Performs various clerical and administrative functions related to opening customer accounts. Explain banking services available to prospective customers and assist them in preparing forms. Ensure...
Customer Service Delivery Advocate
- Moosic, PA (23 miles from Mount Pocono, PA)
- 30+ days ago
- Moosic, PA (23 miles from Mount Pocono, PA)
- 30+ days ago
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
Medical Screener - Reception Technician (Customer Service)
- Wilkes Barre Township, PA (24 miles from Mount Pocono, PA)
- 45+ days ago
- Wilkes Barre Township, PA (24 miles from Mount Pocono, PA)
- 45+ days ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Customer Service Representative
- East Stroudsburg, PA (12 miles from Mount Pocono, PA)
- 45+ days ago
- East Stroudsburg, PA (12 miles from Mount Pocono, PA)
- 45+ days ago
Customer Service Representative Foodtown Of East Stroudsburg | East Stroudsburg, PA Posted Date 4/22/2025 Description Mignosi's Foodtown is a family owned Supermarket in East Stroudsburg, Pennsylvania...
Sr Medical Screener - Reception Technician (Customer Service)
- Wilkes Barre Township, PA (24 miles from Mount Pocono, PA)
- 60+ days ago
- Wilkes Barre Township, PA (24 miles from Mount Pocono, PA)
- 60+ days ago
Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process. Job Description 1 In...
Customer Service Representative $16 hourly
- Stroudsburg, PA (11 miles from Mount Pocono, PA)
- 60+ days ago
- Stroudsburg, PA (11 miles from Mount Pocono, PA)
- 60+ days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Bilingual Customer Service Representative
- Pittston, PA (24 miles from Mount Pocono, PA)
- 60+ days ago
- Pittston, PA (24 miles from Mount Pocono, PA)
- 60+ days ago
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers needs in a timely...
Customer Service Representatives
- East Stroudsburg, PA (12 miles from Mount Pocono, PA)
- 90+ days ago
- East Stroudsburg, PA (12 miles from Mount Pocono, PA)
- 90+ days ago
We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available....
- Stroudsburg, PA (11 miles from Mount Pocono, PA)
- 90+ days ago
- Stroudsburg, PA (11 miles from Mount Pocono, PA)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Mount Pocono, PA
Moving to Mount Pocono, PA? Find some basic demographic data about Mount Pocono, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Mount Pocono, PA
Highest Education Level
Customer Service Representatives in Mount Pocono, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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