Customer Service Representative Jobs in Mount Gretna, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(04739) - 840 W. Main St
- New Holland, PA (22 miles from Mount Gretna, PA)
- 10 hours ago
- New Holland, PA (22 miles from Mount Gretna, PA)
- 10 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
CLUB Customer Service Outfitter - Part Time
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 10 hours ago
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 10 hours ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 11 hours ago
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 11 hours ago
Category/Area of Expertise: Customer Support Job Requisition: 440919 Address: USA-PA-Harrisburg-2300 Linglestown Road Store Code: Store Support - Brands (5148662) At The GIANT Company we're...
Remote Customer Service Representative
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 12 hours ago
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 12 hours ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkSpanish Bilingual Remote Customer Service Representative
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 12 hours ago
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 12 hours ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCustomer Service Rep(04861) - 1200 Market St
- Lemoyne, PA (22 miles from Mount Gretna, PA)
- 12 hours ago
- Lemoyne, PA (22 miles from Mount Gretna, PA)
- 12 hours ago
You'll find our Customer Service Representative jobs offer you more....
Seasonal Distribution Customer Service Representative
- Fredericksburg, PA (15 miles from Mount Gretna, PA)
- 13 hours ago
- Fredericksburg, PA (15 miles from Mount Gretna, PA)
- 13 hours ago
Overview The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt...
- Swatara, PA (16 miles from Mount Gretna, PA)
- 13 hours ago
- Swatara, PA (16 miles from Mount Gretna, PA)
- 13 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
ED Customer Service Specialist (Part Time/Day Shift)
- Lancaster, PA (14 miles from Mount Gretna, PA)
- 13 hours ago
- Lancaster, PA (14 miles from Mount Gretna, PA)
- 13 hours ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Rep(04878)2422 Willow Street Pike
- Lancaster, PA (14 miles from Mount Gretna, PA)
- 1 day ago
- Lancaster, PA (14 miles from Mount Gretna, PA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
Customer Service Rep(04847) - 1 West Penn Ave.
- Robesonia, PA (19 miles from Mount Gretna, PA)
- 1 day ago
- Robesonia, PA (19 miles from Mount Gretna, PA)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04768) - 900 A Eisenhower Blvd.
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 1 day ago
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 1 day ago
You'll find our Customer Service Representative jobs offer you more....
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 1 day ago
- Harrisburg, PA (22 miles from Mount Gretna, PA)
- 1 day ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Service Rep(04781) - 798D New Holland Ave
- Lancaster, PA (14 miles from Mount Gretna, PA)
- 2 days ago
- Lancaster, PA (14 miles from Mount Gretna, PA)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
LNS Airport- PT Customer Service Agent
- Lititz, PA (10 miles from Mount Gretna, PA)
- 3 days ago
- Lititz, PA (10 miles from Mount Gretna, PA)
- 3 days ago
LNS Airport- PT Customer Service Agent Job Description: At Surf Air Mobility, were transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and...
Demographic Data for Mount Gretna, PA
Moving to Mount Gretna, PA? Find some basic demographic data about Mount Gretna, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mount Gretna, PA
Highest Education Level
Customer Service Representatives in Mount Gretna, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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