Customer Service Representative Jobs in Moscow, PA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 31 Jobs

Fraud Client Services Representative - 1st shift

  • Scranton, PA (7 miles from Moscow, PA)
  • 5 hours ago
  • Scranton, PA (7 miles from Moscow, PA)
  • 5 hours ago

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

Customer Service Representative

  • Edwardsville, PA (18 miles from Moscow, PA)
  • 13 hours ago
  • Edwardsville, PA (18 miles from Moscow, PA)
  • 13 hours ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Casual Customer Care Representative $17 hourly

  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 1 day ago
  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 1 day ago

What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....

Customer Service Associate

  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 1 day ago
  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 1 day ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

Customer Service/Sales

  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 2 days ago
  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 2 days ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Medical Equipment Customer Service Representative

  • Dickson City, PA (9 miles from Moscow, PA)
  • 6 days ago
  • Dickson City, PA (9 miles from Moscow, PA)
  • 6 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Rep(04758) - 1068 Wyoming Ave

  • Wyoming, PA (16 miles from Moscow, PA)
  • 10 days ago
  • Wyoming, PA (16 miles from Moscow, PA)
  • 10 days ago

Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...

Customer Service Rep(04429) - 2834 Memorial Hwy

  • Dallas, PA (22 miles from Moscow, PA)
  • 10 days ago
  • Dallas, PA (22 miles from Moscow, PA)
  • 10 days ago

Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...

Customer Service Rep(04883) - 405 S Main St

  • Old Forge, PA (10 miles from Moscow, PA)
  • 10 days ago
  • Old Forge, PA (10 miles from Moscow, PA)
  • 10 days ago

Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...

Customer Service Rep(04085) - 1578 Main St

  • Peckville, PA (10 miles from Moscow, PA)
  • 10 days ago
  • Peckville, PA (10 miles from Moscow, PA)
  • 10 days ago

Company Description Domino's Pizza of NEPA is the largest pizza company in Northeast Pennsylvania. We operate 15 locations across the greater Scranton and Wilkes-Barre area. Job Description We are...

Customer Service Rep(04821) - 515 Market St

  • Kingston, PA (18 miles from Moscow, PA)
  • 10 days ago
  • Kingston, PA (18 miles from Moscow, PA)
  • 10 days ago

Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...

Customer Service Rep(04738) - 1121 Northern Blvd

  • Clarks Summit, PA (12 miles from Moscow, PA)
  • 10 days ago
  • Clarks Summit, PA (12 miles from Moscow, PA)
  • 10 days ago

Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...

Customer Service Rep(04736) - 140 Laurel St

  • Pittston, PA (10 miles from Moscow, PA)
  • 10 days ago
  • Pittston, PA (10 miles from Moscow, PA)
  • 10 days ago

Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...

Insurance Customer Service Representative

  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 22 days ago
  • Wilkes Barre, PA (18 miles from Moscow, PA)
  • 22 days ago

As experts in protecting what matters most to businesses and individuals, were looking to bring on our next Account Coordinator to support our Commercial Lines department and deliver exceptional...

PartTime Customer Service Associate Pro Weekend

  • Dickson City, PA (9 miles from Moscow, PA)
  • 23 days ago
  • Dickson City, PA (9 miles from Moscow, PA)
  • 23 days ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...

Demographic Data for Moscow, PA

Moving to Moscow, PA? Find some basic demographic data about Moscow, PA below.


Local
National
13,540
245
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Moscow, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Moscow, PA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Moscow, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »