Customer Service Representative Jobs in Mercer, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative (CSR) Tier 1
- New Castle, PA (18 miles from Mercer, PA)
- 6 hours ago
- New Castle, PA (18 miles from Mercer, PA)
- 6 hours ago
General information Job Posting Title Customer Service Representative (CSR) Tier 1 Date Thursday, May 22, 2025 City Boyers State PA Country United States Working time Full-time Description & Requirements...
Customer Service Representative (CSR) - Background Clearance Investigations
- New Castle, PA (18 miles from Mercer, PA)
- 6 hours ago
- New Castle, PA (18 miles from Mercer, PA)
- 6 hours ago
General information Job Posting Title Customer Service Representative (CSR) - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working time Full-time...
Bilingual Customer Service Specialist (Spanish)
- New Castle, PA (18 miles from Mercer, PA)
- 1 day ago
- New Castle, PA (18 miles from Mercer, PA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service - Donor Support Technician (Bilingual English/Spanish)
- Youngstown, OH (22 miles from Mercer, PA)
- 1 day ago
- Youngstown, OH (22 miles from Mercer, PA)
- 1 day ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Bilingual Customer Service Specialist (Spanish)
- New Castle, PA (18 miles from Mercer, PA)
- 1 day ago
- New Castle, PA (18 miles from Mercer, PA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative
- Ellwood City, PA (24 miles from Mercer, PA)
- 2 days ago
- Ellwood City, PA (24 miles from Mercer, PA)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative - Data Specialist
- New Castle, PA (18 miles from Mercer, PA)
- 2 days ago
- New Castle, PA (18 miles from Mercer, PA)
- 2 days ago
20 hours per week, including at least 1 evening per week and alternating Saturdays. Entry $11,631.75 per year ($11.93/hr). Benefits include 457(b) plan, continuing education reimbursement,...
Customer Service Advisor - Newport Glen
- Youngstown, OH (22 miles from Mercer, PA)
- 4 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 4 days ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Associate - Customer Service Center
- Youngstown, OH (22 miles from Mercer, PA)
- 4 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 4 days ago
This position works an alternate schedule Schedule is 11am to 8pm, Wednesday through Sunday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
- Youngstown, OH (22 miles from Mercer, PA)
- 9 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 9 days ago
Customer Service Agent Job Poster : Jobs Skills:Customer Service | Location: Youngstown, Ohio, United States Of America Views:5 This is a fantastic opportunity to join our team and make a real...
Customer Service Advisor - Kirk Rd - Youngstown, OH
- Youngstown, OH (22 miles from Mercer, PA)
- 10 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 10 days ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Advisor - Boardman - Youngstown, OH
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Representative - Part Time - Kirk Road - Youngstown, OH
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures....
Customer Service Representative - Part Time - Liberty - Youngstown, OH
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 15 days ago
The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures....
Store Customer Service Specialist
- Youngstown, OH (22 miles from Mercer, PA)
- 16 days ago
- Youngstown, OH (22 miles from Mercer, PA)
- 16 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Demographic Data for Mercer, PA
Moving to Mercer, PA? Find some basic demographic data about Mercer, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mercer, PA
Highest Education Level
Customer Service Representatives in Mercer, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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