Customer Service Representative Jobs in Mansfield, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Elmira, NY (23 miles from Mansfield, PA)
- 14 hours ago
- Elmira, NY (23 miles from Mansfield, PA)
- 14 hours ago
Responsibilities A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor....
Customer Service Representative
- Troy, PA (16 miles from Mansfield, PA)
- 2 days ago
- Troy, PA (16 miles from Mansfield, PA)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Store Customer Service Specialist
- Wellsboro, PA (17 miles from Mansfield, PA)
- 3 days ago
- Wellsboro, PA (17 miles from Mansfield, PA)
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Store Customer Service Specialist
- Wellsboro, PA (17 miles from Mansfield, PA)
- 3 days ago
- Wellsboro, PA (17 miles from Mansfield, PA)
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Rep(03402) - 351 Park Avenue
- South Corning, NY (21 miles from Mansfield, PA)
- 6 days ago
- South Corning, NY (21 miles from Mansfield, PA)
- 6 days ago
Company Description Job Description The Customer Service Representative is required to handle all aspects of service, including: telephone answering and face to face contact....
Client Service Representative - Health on Demand
- Elmira, NY (23 miles from Mansfield, PA)
- 9 days ago
- Elmira, NY (23 miles from Mansfield, PA)
- 9 days ago
Arnot Health is seeking a Part-Time Client Service Representative to join our Health on Demand team. You'll play a key role in connecting patients, providers, and services in a compassionate and...
Customer Service Rep(03400) - 753 Maple Ave
- Elmira, NY (23 miles from Mansfield, PA)
- 20 days ago
- Elmira, NY (23 miles from Mansfield, PA)
- 20 days ago
Company Description Job Description Take customer orders in the store and over the phone, help customers pick up orders. You will also assist teammates with preparing orders as needed and complete...
Customer Service Representative
- Elmira, NY (23 miles from Mansfield, PA)
- 21 days ago
- Elmira, NY (23 miles from Mansfield, PA)
- 21 days ago
Howell & Company is searching for a Customer Service Representative to become an integral member of our team....
Customer Service Rep(03434) - 252 Oakwood Ave
- Elmira, NY (23 miles from Mansfield, PA)
- 45+ days ago
- Elmira, NY (23 miles from Mansfield, PA)
- 45+ days ago
Job Description The Customer Service Representative is required to handle all aspects of service, including: telephone answering and face to face contact....
- Painted Post, NY (24 miles from Mansfield, PA)
- 90+ days ago
- Painted Post, NY (24 miles from Mansfield, PA)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Mansfield, PA
Moving to Mansfield, PA? Find some basic demographic data about Mansfield, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mansfield, PA
Highest Education Level
Customer Service Representatives in Mansfield, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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