Customer Service Representative Jobs in Lehighton, PA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 89 Jobs

Customer Care Representative

Allentown, PA (19 miles from Lehighton, PA)
8 hours ago

Allentown, PA (19 miles from Lehighton, PA)
8 hours ago

This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice....

Customer Service Associate

Scotrun, PA (24 miles from Lehighton, PA)
15 hours ago

Scotrun, PA (24 miles from Lehighton, PA)
15 hours ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

Customer Support Specialist - Bilingual

Allentown, PA (19 miles from Lehighton, PA)
18 hours ago

Allentown, PA (19 miles from Lehighton, PA)
18 hours ago

Customer Support Specialist - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large...

Warehouse Customer Care Representative

Hazle Township, PA (16 miles from Lehighton, PA)
2 days ago

Hazle Township, PA (16 miles from Lehighton, PA)
2 days ago

APPLY TODAY to join our warehouse as a Customer Care Representative. The shift will be Monday to Friday from 8AM to 4:30PM. Starting Pay based on experience: 19+ Enjoy PTO, Insurance and other...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

Allentown, PA (19 miles from Lehighton, PA)
2 days ago

Allentown, PA (19 miles from Lehighton, PA)
2 days ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Customer Service Associate I

Freeland, PA (15 miles from Lehighton, PA)
2 days ago

Freeland, PA (15 miles from Lehighton, PA)
2 days ago