Customer Service Representative Jobs in Kutztown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Account Representative
- Reading, PA (14 miles from Kutztown, PA)
- 5 hours ago
- Reading, PA (14 miles from Kutztown, PA)
- 5 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
- Quakertown, PA (24 miles from Kutztown, PA)
- 6 hours ago
- Quakertown, PA (24 miles from Kutztown, PA)
- 6 hours ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown,...
- Allentown, PA (17 miles from Kutztown, PA)
- 12 hours ago
- Allentown, PA (17 miles from Kutztown, PA)
- 12 hours ago
Minimum Qualifications High School Diploma/GED 5 years experience in Hospital or Physician billing, follow up or collections and 3 years customer service call center experience in a healthcare setting...
- Allentown, PA (17 miles from Kutztown, PA)
- 12 hours ago
- Allentown, PA (17 miles from Kutztown, PA)
- 12 hours ago
Customer Service Agent Full-Time Day Shift Department CSS-Patient Accounting Shift Details Day Shift, Monday-Friday; 8:00a-4:30p Job ID wd-JR124239 Posted June 27, 2025 Join a team that delivers...
Customer Service Rep(04750) - 310 Penn St.
- Reading, PA (14 miles from Kutztown, PA)
- 12 hours ago
- Reading, PA (14 miles from Kutztown, PA)
- 12 hours ago
Customer Service Rep(04750) - 310 Penn St. Domino's Franchise - 3.4 Reading, PA Job Details Full-time Estimated: $20.1K - $26.4K a year 1 day ago Qualifications Writing skills Entry level Full Job...
Client Services Representative
- Reading, PA (14 miles from Kutztown, PA)
- 12 hours ago
- Reading, PA (14 miles from Kutztown, PA)
- 12 hours ago
Client Services Administrator Title: Client Services Administrator Location: Hertfordshire, United Kingdom (Hybrid/ Remote ) Salary: 32,000 - 35,000 (Depending on Experience) + achievable monthly...
Customer Service Rep(04794) - 155 Mickley Road
- Whitehall, PA (16 miles from Kutztown, PA)
- 13 hours ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 13 hours ago
Customer Service Rep(04794) - 155 Mickley Road Domino's Franchise - 3.4 Whitehall Township, PA Job Details Full-time Estimated: $20.3K - $26.4K a year 11 hours ago Qualifications Writing skills...
- Allentown, PA (17 miles from Kutztown, PA)
- 13 hours ago
- Allentown, PA (17 miles from Kutztown, PA)
- 13 hours ago
This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice....
- Allentown, PA (17 miles from Kutztown, PA)
- 1 day ago
- Allentown, PA (17 miles from Kutztown, PA)
- 1 day ago
Now Hiring: Customer Service Representative Location: Allentown, PA Schedule: Monday to Friday | 7:00 AM 3:30 PM Pay Rate: $18.00/hour We are currently seeking an experienced Customer Service Representative...
- Bath, PA (24 miles from Kutztown, PA)
- 1 day ago
- Bath, PA (24 miles from Kutztown, PA)
- 1 day ago
Company: TIME Manufacturing Company Position: Customer Service Support Position reports to: Director of North American Customer Service Location: Westlake, TX (on-site, this is not remote)...
- Whitehall, PA (16 miles from Kutztown, PA)
- 1 day ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 1 day ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep(04754) - 799 State St.
- Pottstown, PA (21 miles from Kutztown, PA)
- 1 day ago
- Pottstown, PA (21 miles from Kutztown, PA)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep (04789) - 1353 Easton Ave
- Bethlehem, PA (21 miles from Kutztown, PA)
- 1 day ago
- Bethlehem, PA (21 miles from Kutztown, PA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Care Representative - Premier Dietary Supplements
- Allentown, PA (17 miles from Kutztown, PA)
- 1 day ago
- Allentown, PA (17 miles from Kutztown, PA)
- 1 day ago
Reference #: 6661 Customer Care Representative - Premier Dietary Supplements Salt Lake City Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems...
- Allentown, PA (17 miles from Kutztown, PA)
- 2 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 2 days ago
We are seeking a customer-focused MyHR Associate to join our Human Resources support team. This role serves as the primary point of contact for employees and managers, handling a wide range of...
Demographic Data for Kutztown, PA
Moving to Kutztown, PA? Find some basic demographic data about Kutztown, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Kutztown, PA
Highest Education Level
Customer Service Representatives in Kutztown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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