Customer Service Representative Jobs in Kutztown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Allentown, PA (17 miles from Kutztown, PA)
- 6 hours ago
- Allentown, PA (17 miles from Kutztown, PA)
- 6 hours ago
We are seeking a customer-focused MyHR Associate to join our Human Resources support team. This role serves as the primary point of contact for employees and managers, handling a wide range of...
Customer Service Rep(04885) - 4229 W Tilghman Street
- Allentown, PA (17 miles from Kutztown, PA)
- 12 hours ago
- Allentown, PA (17 miles from Kutztown, PA)
- 12 hours ago
Operate all equipment.Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product.Receive and process telephone orders.Take inventory and complete associated...
Customer Service Rep(04847) - 1 West Penn Ave.
- Robesonia, PA (22 miles from Kutztown, PA)
- 15 hours ago
- Robesonia, PA (22 miles from Kutztown, PA)
- 15 hours ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Support Representative
- Bethlehem, PA (21 miles from Kutztown, PA)
- 16 hours ago
- Bethlehem, PA (21 miles from Kutztown, PA)
- 16 hours ago
Position Title: Customer Support Representative Employment Type: Full-Time Location: Bethlehem, PA (On-Site) # of Positions: 1 Work Days/Hours: Monday-Friday - 8:15 AM - 5:15 PM (On-Site) Job...
ULINE- Customer Service Representative
- Wescosville, PA (10 miles from Kutztown, PA)
- 2 days ago
- Wescosville, PA (10 miles from Kutztown, PA)
- 2 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Customer Service Representative
- Allentown, PA (17 miles from Kutztown, PA)
- 3 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 3 days ago
About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3 rd party logistics)...
Customer Service Representative
- Whitehall, PA (16 miles from Kutztown, PA)
- 4 days ago
- Whitehall, PA (16 miles from Kutztown, PA)
- 4 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Bethlehem, PA (21 miles from Kutztown, PA)
- 4 days ago
- Bethlehem, PA (21 miles from Kutztown, PA)
- 4 days ago
Customer care rep Job Poster : Jobs Skills:Customer care | Location: Bethlehem, PA, Pennsylvania, United States Of America Views:4 Qualifications and Experience Required: Customer Care experience...
Medical Screener - Reception Technician (Customer Service)
- Allentown, PA (17 miles from Kutztown, PA)
- 4 days ago
- Allentown, PA (17 miles from Kutztown, PA)
- 4 days ago
Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job...
- Bethlehem, PA (21 miles from Kutztown, PA)
- 5 days ago
- Bethlehem, PA (21 miles from Kutztown, PA)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Bilingual
- Hereford, PA (13 miles from Kutztown, PA)
- 5 days ago
- Hereford, PA (13 miles from Kutztown, PA)
- 5 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential!...
- Reading, PA (14 miles from Kutztown, PA)
- 6 days ago
- Reading, PA (14 miles from Kutztown, PA)
- 6 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Customer Service Associate - Temporary
- Bethlehem, PA (21 miles from Kutztown, PA)
- 6 days ago
- Bethlehem, PA (21 miles from Kutztown, PA)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Macungie, PA (10 miles from Kutztown, PA)
- 6 days ago
- Macungie, PA (10 miles from Kutztown, PA)
- 6 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...
Bilingual Customer Service Specialist (Spanish)
- Fogelsville, PA (7 miles from Kutztown, PA)
- 6 days ago
- Fogelsville, PA (7 miles from Kutztown, PA)
- 6 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Demographic Data for Kutztown, PA
Moving to Kutztown, PA? Find some basic demographic data about Kutztown, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Kutztown, PA
Highest Education Level
Customer Service Representatives in Kutztown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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