Customer Service Representative Jobs in Knox, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Cashier
- Chicora, PA (22 miles from Knox, PA)
- 1 day ago
- Chicora, PA (22 miles from Knox, PA)
- 1 day ago
Req ID: 459832 Address: 1011 New Castle Road Slippery Rock, PA, 16057 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling *...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Cranberry, PA (9 miles from Knox, PA)
- 11 days ago
- Cranberry, PA (9 miles from Knox, PA)
- 11 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Customer Service Representative
- Cranberry, PA (9 miles from Knox, PA)
- 14 days ago
- Cranberry, PA (9 miles from Knox, PA)
- 14 days ago
Store 2743131: 20110 Route 19, Cranberry, Pennsylvania 16066 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations
- Boyers, PA (20 miles from Knox, PA)
- 19 days ago
- Boyers, PA (20 miles from Knox, PA)
- 19 days ago
Essential Duties and Responsibilities: - Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas. - May respond to e-mail inquiries. -...
Customer Service Representative (CSR) - Background Clearance Investigations
- Boyers, PA (20 miles from Knox, PA)
- 19 days ago
- Boyers, PA (20 miles from Knox, PA)
- 19 days ago
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written...
Customer Service Representative (CSR) Tier 1
- Boyers, PA (20 miles from Knox, PA)
- 30+ days ago
- Boyers, PA (20 miles from Knox, PA)
- 30+ days ago
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written...
Customer Service Rep(04735) - 851 Main Street
- Clarion, PA (10 miles from Knox, PA)
- 45+ days ago
- Clarion, PA (10 miles from Knox, PA)
- 45+ days ago
Company Description Job Description Responsible for taking orders, making pizzas, and giving the customer the best experience possible. Qualifications Additional Information
Customer Service Representative
- Oil City, PA (13 miles from Knox, PA)
- 45+ days ago
- Oil City, PA (13 miles from Knox, PA)
- 45+ days ago
Overview Customer Service Representative Non-Exempt Salary: $43,000-$45,000 year Scope of Position: Greet and assist jobseekers, employers, and NWPA Job Connect visitors....
Customer Service Representative
- Clintonville, PA (17 miles from Knox, PA)
- 90+ days ago
- Clintonville, PA (17 miles from Knox, PA)
- 90+ days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Franklin, PA (19 miles from Knox, PA)
- 90+ days ago
- Franklin, PA (19 miles from Knox, PA)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Knox, PA
Moving to Knox, PA? Find some basic demographic data about Knox, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Knox, PA
Highest Education Level
Customer Service Representatives in Knox, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Typing
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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