Customer Service Representative Jobs in Jermyn, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Fraud Client Services Representative - 1st shift
- Scranton, PA (12 miles from Jermyn, PA)
- 10 hours ago
- Scranton, PA (12 miles from Jermyn, PA)
- 10 hours ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Customer Service Representative
- Old Forge, PA (16 miles from Jermyn, PA)
- 19 hours ago
- Old Forge, PA (16 miles from Jermyn, PA)
- 19 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Medical Equipment Customer Service Representative
- Dickson City, PA (7 miles from Jermyn, PA)
- 6 days ago
- Dickson City, PA (7 miles from Jermyn, PA)
- 6 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Rep(04855) - 250 Grandview Ave Unit 3
- Honesdale, PA (18 miles from Jermyn, PA)
- 10 days ago
- Honesdale, PA (18 miles from Jermyn, PA)
- 10 days ago
Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...
Customer Service Rep(04758) - 1068 Wyoming Ave
- Wyoming, PA (22 miles from Jermyn, PA)
- 10 days ago
- Wyoming, PA (22 miles from Jermyn, PA)
- 10 days ago
Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...
Customer Service Rep(04883) - 405 S Main St
- Old Forge, PA (16 miles from Jermyn, PA)
- 10 days ago
- Old Forge, PA (16 miles from Jermyn, PA)
- 10 days ago
Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...
Customer Service Rep(04085) - 1578 Main St
- Peckville, PA (5 miles from Jermyn, PA)
- 10 days ago
- Peckville, PA (5 miles from Jermyn, PA)
- 10 days ago
Company Description Domino's Pizza of NEPA is the largest pizza company in Northeast Pennsylvania. We operate 15 locations across the greater Scranton and Wilkes-Barre area. Job Description We are...
Customer Service Rep(04738) - 1121 Northern Blvd
- Clarks Summit, PA (11 miles from Jermyn, PA)
- 10 days ago
- Clarks Summit, PA (11 miles from Jermyn, PA)
- 10 days ago
Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...
Customer Service Rep(04736) - 140 Laurel St
- Pittston, PA (20 miles from Jermyn, PA)
- 10 days ago
- Pittston, PA (20 miles from Jermyn, PA)
- 10 days ago
Company Description Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has...
PartTime Customer Service Associate Pro Weekend
- Dickson City, PA (7 miles from Jermyn, PA)
- 23 days ago
- Dickson City, PA (7 miles from Jermyn, PA)
- 23 days ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
- Scranton, PA (12 miles from Jermyn, PA)
- 27 days ago
- Scranton, PA (12 miles from Jermyn, PA)
- 27 days ago
Department: Security Operations Center Location: Scranton, PA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive...
Customer Service Delivery Advocate
- Moosic, PA (15 miles from Jermyn, PA)
- 30+ days ago
- Moosic, PA (15 miles from Jermyn, PA)
- 30+ days ago
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
Retail Customer Service Associate
- Scranton, PA (12 miles from Jermyn, PA)
- 45+ days ago
- Scranton, PA (12 miles from Jermyn, PA)
- 45+ days ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Medical Screener - Reception Technician (Customer Service)
- Scranton, PA (12 miles from Jermyn, PA)
- 45+ days ago
- Scranton, PA (12 miles from Jermyn, PA)
- 45+ days ago
Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job...
Customer Service Representative
- Scranton, PA (12 miles from Jermyn, PA)
- 60+ days ago
- Scranton, PA (12 miles from Jermyn, PA)
- 60+ days ago
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service...
Demographic Data for Jermyn, PA
Moving to Jermyn, PA? Find some basic demographic data about Jermyn, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Jermyn, PA
Highest Education Level
Customer Service Representatives in Jermyn, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »