Customer Service Representative Jobs in Hanover, PA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 54 Jobs

Retail Customer Service Team Member-1

  • Westminster, MD (16 miles from Hanover, PA)
  • 1 day ago
  • Westminster, MD (16 miles from Hanover, PA)
  • 1 day ago

Store - BALT-WESTMINSTER, MD Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout...

Client Services Representative

  • Dover, PA (17 miles from Hanover, PA)
  • 1 day ago
  • Dover, PA (17 miles from Hanover, PA)
  • 1 day ago

Job Description Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls,...

Customer Service Representative - Work From Home

  • Gettysburg, PA (13 miles from Hanover, PA)
  • 1 day ago
  • Gettysburg, PA (13 miles from Hanover, PA)
  • 1 day ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Customer Support Specialist

  • Dallastown, PA (18 miles from Hanover, PA)
  • 2 days ago
  • Dallastown, PA (18 miles from Hanover, PA)
  • 2 days ago

Customer Support Specialist Ream Roofing Dallastown, PA, US 2 days ago Quick Job type Full-time Remote Quick Job description Ream Roofing, a leader in the roofing industry, is seeking a dedicated...

Remote Work

Customer Service Representative

  • Biglerville, PA (19 miles from Hanover, PA)
  • 3 days ago
  • Biglerville, PA (19 miles from Hanover, PA)
  • 3 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Representative

  • Sparks, MD (23 miles from Hanover, PA)
  • 3 days ago
  • Sparks, MD (23 miles from Hanover, PA)
  • 3 days ago

We have a great opportunity for a Customer Service Representative to join our team in Sparks, MD! As a Customer Service Representative, you will provide top-notch support to our valued customers....

Client Services Representative

  • Dover, PA (17 miles from Hanover, PA)
  • 3 days ago
  • Dover, PA (17 miles from Hanover, PA)
  • 3 days ago

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve...

Customer Service Advisor Float - Clarksburg

  • Westminster, MD (16 miles from Hanover, PA)
  • 5 days ago
  • Westminster, MD (16 miles from Hanover, PA)
  • 5 days ago

CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...

Customer Service Representative (Healthcare) - Remote

  • York, PA (17 miles from Hanover, PA)
  • 5 days ago
  • York, PA (17 miles from Hanover, PA)
  • 5 days ago

Job Title: Customer Service Representative (Healthcare) - Remote Job Description Title: Customer Service Representative (Remote) Location: United States JOB DESCRIPTION The Customer Service Representative...

Remote Work

Customer Service/Sales

  • Hanover, PA
  • 5 days ago
  • Hanover, PA
  • 5 days ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Representative

  • Hanover, PA
  • 6 days ago
  • Hanover, PA
  • 6 days ago

Customer Service Representative Category:Clerical - Other Location:Hanover, PA 17331 Pay:$17.00 Hourly Posted:1 day ago Status:Open Description Customer Service Representative Love handling customer...

Customer Service Rep(04890) - 3921 E. Market St

  • York, PA (17 miles from Hanover, PA)
  • 6 days ago
  • York, PA (17 miles from Hanover, PA)
  • 6 days ago

ABOUTTHE JOBYou got game? You got spring in your step? You want the bestjob in the world! And schedules that work with you, not against you? That'sright, we live to beat the rush and make it...

Customer Service Rep(04773) - 2825 Carlisle Rd

  • Dover, PA (17 miles from Hanover, PA)
  • 6 days ago
  • Dover, PA (17 miles from Hanover, PA)
  • 6 days ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(04783) - 351 Loucks Rd

  • York, PA (17 miles from Hanover, PA)
  • 7 days ago
  • York, PA (17 miles from Hanover, PA)
  • 7 days ago

From customer service to management, general manager to franchisee, our stores offer a world of opportunity.You'll find our Customer Service Representative jobs offer you more....

Customer Service Rep(04785) - 1539 Mt Rose Ave

  • York, PA (17 miles from Hanover, PA)
  • 7 days ago
  • York, PA (17 miles from Hanover, PA)
  • 7 days ago

You'll find our Customer Service Representative jobs offer you more....

Demographic Data for Hanover, PA

Moving to Hanover, PA? Find some basic demographic data about Hanover, PA below.


Local
National
55,458
1,220
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Hanover, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Hanover, PA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Hanover, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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