Customer Service Representative Jobs in Hanover, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Team Member-1
- Westminster, MD (16 miles from Hanover, PA)
- 1 day ago
- Westminster, MD (16 miles from Hanover, PA)
- 1 day ago
Store - BALT-WESTMINSTER, MD Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout...
Client Services Representative
- Dover, PA (17 miles from Hanover, PA)
- 1 day ago
- Dover, PA (17 miles from Hanover, PA)
- 1 day ago
Job Description Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls,...
Customer Service Representative - Work From Home
- Gettysburg, PA (13 miles from Hanover, PA)
- 1 day ago
- Gettysburg, PA (13 miles from Hanover, PA)
- 1 day ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote Work- Dallastown, PA (18 miles from Hanover, PA)
- 2 days ago
- Dallastown, PA (18 miles from Hanover, PA)
- 2 days ago
Customer Support Specialist Ream Roofing Dallastown, PA, US 2 days ago Quick Job type Full-time Remote Quick Job description Ream Roofing, a leader in the roofing industry, is seeking a dedicated...
Remote WorkCustomer Service Representative
- Biglerville, PA (19 miles from Hanover, PA)
- 3 days ago
- Biglerville, PA (19 miles from Hanover, PA)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Sparks, MD (23 miles from Hanover, PA)
- 3 days ago
- Sparks, MD (23 miles from Hanover, PA)
- 3 days ago
We have a great opportunity for a Customer Service Representative to join our team in Sparks, MD! As a Customer Service Representative, you will provide top-notch support to our valued customers....
Client Services Representative
- Dover, PA (17 miles from Hanover, PA)
- 3 days ago
- Dover, PA (17 miles from Hanover, PA)
- 3 days ago
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve...
Customer Service Advisor Float - Clarksburg
- Westminster, MD (16 miles from Hanover, PA)
- 5 days ago
- Westminster, MD (16 miles from Hanover, PA)
- 5 days ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Representative (Healthcare) - Remote
- York, PA (17 miles from Hanover, PA)
- 5 days ago
- York, PA (17 miles from Hanover, PA)
- 5 days ago
Job Title: Customer Service Representative (Healthcare) - Remote Job Description Title: Customer Service Representative (Remote) Location: United States JOB DESCRIPTION The Customer Service Representative...
Remote Work**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Representative Category:Clerical - Other Location:Hanover, PA 17331 Pay:$17.00 Hourly Posted:1 day ago Status:Open Description Customer Service Representative Love handling customer...
Customer Service Rep(04890) - 3921 E. Market St
- York, PA (17 miles from Hanover, PA)
- 6 days ago
- York, PA (17 miles from Hanover, PA)
- 6 days ago
ABOUTTHE JOBYou got game? You got spring in your step? You want the bestjob in the world! And schedules that work with you, not against you? That'sright, we live to beat the rush and make it...
Customer Service Rep(04773) - 2825 Carlisle Rd
- Dover, PA (17 miles from Hanover, PA)
- 6 days ago
- Dover, PA (17 miles from Hanover, PA)
- 6 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(04783) - 351 Loucks Rd
- York, PA (17 miles from Hanover, PA)
- 7 days ago
- York, PA (17 miles from Hanover, PA)
- 7 days ago
From customer service to management, general manager to franchisee, our stores offer a world of opportunity.You'll find our Customer Service Representative jobs offer you more....
Customer Service Rep(04785) - 1539 Mt Rose Ave
- York, PA (17 miles from Hanover, PA)
- 7 days ago
- York, PA (17 miles from Hanover, PA)
- 7 days ago
You'll find our Customer Service Representative jobs offer you more....
Demographic Data for Hanover, PA
Moving to Hanover, PA? Find some basic demographic data about Hanover, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Hanover, PA
Highest Education Level
Customer Service Representatives in Hanover, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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