Customer Service Representative Jobs in Gilbert, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Associate
- Allentown, PA (20 miles from Gilbert, PA)
- 3 hours ago
- Allentown, PA (20 miles from Gilbert, PA)
- 3 hours ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
- East Stroudsburg, PA (18 miles from Gilbert, PA)
- 11 hours ago
- East Stroudsburg, PA (18 miles from Gilbert, PA)
- 11 hours ago
Customer service associate image 1 of 1 compensation: Between $16.50 & $25.00 Job Summary: We are looking for a friendly, approachable, and service-driven Customer Experience Representative to be...
- Easton, PA (16 miles from Gilbert, PA)
- 12 hours ago
- Easton, PA (16 miles from Gilbert, PA)
- 12 hours ago
Location: 3791 Easton-Nazareth Hwy. Easton, PA 18045 Availability Requirement for this role: Applying to this requisition allows you to be considered for multiple opportunities. Please provide as...
Customer Service Representative - Work From Home
- Stroudsburg, PA (8 miles from Gilbert, PA)
- 1 day ago
- Stroudsburg, PA (8 miles from Gilbert, PA)
- 1 day ago
FT Customer Service Representative - Work From Home Location: Stroudsburg [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote WorkVeterinary Client Service Representative
- Washington, NJ (24 miles from Gilbert, PA)
- 2 days ago
- Washington, NJ (24 miles from Gilbert, PA)
- 2 days ago
Primary Job Responsibilities: Responsible for ensuring great client service during all interactions Answering high volume calls and prioritizing importance of calls Monitor client flow from check-in...
- Marshalls Creek, PA (18 miles from Gilbert, PA)
- 2 days ago
- Marshalls Creek, PA (18 miles from Gilbert, PA)
- 2 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...
- Allentown, PA (20 miles from Gilbert, PA)
- 3 days ago
- Allentown, PA (20 miles from Gilbert, PA)
- 3 days ago
Allentown, PA 2 DAYS AGO 21572609 Summary Allentown, PA Competitive Salary 3 Years Experience Bachelor's degree No Commisssion 40.00 hours per week / Day Shift /Full-Time Description Reference #:...
Customer Service Representative
- Pen Argyl, PA (10 miles from Gilbert, PA)
- 3 days ago
- Pen Argyl, PA (10 miles from Gilbert, PA)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Sales and Customer Relations Specialist
- Mount Bethel, PA (17 miles from Gilbert, PA)
- 3 days ago
- Mount Bethel, PA (17 miles from Gilbert, PA)
- 3 days ago
Benefits: Bonus based on performance Flexible schedule Paid time off Training & development Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team...
Customer Service Rep(04794) - 155 Mickley Road
- Whitehall, PA (16 miles from Gilbert, PA)
- 4 days ago
- Whitehall, PA (16 miles from Gilbert, PA)
- 4 days ago
Customer Service Rep(04794) - 155 Mickley Road Domino's Franchise - 3.4 Whitehall Township, PA Job Details Full-time Estimated: $20.3K - $26.4K a year 11 hours ago Qualifications Writing skills...
- Allentown, PA (20 miles from Gilbert, PA)
- 4 days ago
- Allentown, PA (20 miles from Gilbert, PA)
- 4 days ago
This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice....
- Nazareth, PA (11 miles from Gilbert, PA)
- 4 days ago
- Nazareth, PA (11 miles from Gilbert, PA)
- 4 days ago
Location: Rochester, NY (US) andNazareth, PA (US) Job ID: 38954 Our Customer Service Representatives are responsible for the whole process of customer orders from the incoming to the delivery (order...
- Bath, PA (9 miles from Gilbert, PA)
- 5 days ago
- Bath, PA (9 miles from Gilbert, PA)
- 5 days ago
Company: TIME Manufacturing Company Position: Customer Service Support Position reports to: Director of North American Customer Service Location: Westlake, TX (on-site, this is not remote)...
- Whitehall, PA (16 miles from Gilbert, PA)
- 5 days ago
- Whitehall, PA (16 miles from Gilbert, PA)
- 5 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep (04789) - 1353 Easton Ave
- Bethlehem, PA (21 miles from Gilbert, PA)
- 5 days ago
- Bethlehem, PA (21 miles from Gilbert, PA)
- 5 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Gilbert, PA
Highest Education Level
Customer Service Representatives in Gilbert, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »