Customer Service Representative Jobs in Franklin, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Cashier
- Fredonia, PA (23 miles from Franklin, PA)
- 3 days ago
- Fredonia, PA (23 miles from Franklin, PA)
- 3 days ago
Req ID: 459832 Address: 1011 New Castle Road Slippery Rock, PA, 16057 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling *...
Customer Service Representative
- Centerville, PA (20 miles from Franklin, PA)
- 12 hours ago
- Centerville, PA (20 miles from Franklin, PA)
- 12 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Associate - Temporary
- Meadville, PA (23 miles from Franklin, PA)
- 1 day ago
- Meadville, PA (23 miles from Franklin, PA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Bilingual Customer Contact Specialist
- Titusville, PA (20 miles from Franklin, PA)
- 7 days ago
- Titusville, PA (20 miles from Franklin, PA)
- 7 days ago
Adhere to federal and state debt collection laws and regulations....
- Meadville, PA (23 miles from Franklin, PA)
- 8 days ago
- Meadville, PA (23 miles from Franklin, PA)
- 8 days ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Cranberry, PA (10 miles from Franklin, PA)
- 13 days ago
- Cranberry, PA (10 miles from Franklin, PA)
- 13 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Customer Service Representative
- Meadville, PA (23 miles from Franklin, PA)
- 15 days ago
- Meadville, PA (23 miles from Franklin, PA)
- 15 days ago
Store 2743675: 18499 Smock Highway, Meadville, Pennsylvania 16335 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Team Member - Meadville, PA (PA0523)
- Meadville, PA (23 miles from Franklin, PA)
- 20 days ago
- Meadville, PA (23 miles from Franklin, PA)
- 20 days ago
Job Details Job Location : Meadville, PA Position Type : Full-Time/Part-Time Salary Range : $14.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations
- Boyers, PA (22 miles from Franklin, PA)
- 20 days ago
- Boyers, PA (22 miles from Franklin, PA)
- 20 days ago
Essential Duties and Responsibilities: - Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas. - May respond to e-mail inquiries. -...
Customer Service Representative (CSR) - Background Clearance Investigations
- Boyers, PA (22 miles from Franklin, PA)
- 20 days ago
- Boyers, PA (22 miles from Franklin, PA)
- 20 days ago
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written...
- Meadville, PA (23 miles from Franklin, PA)
- 30+ days ago
- Meadville, PA (23 miles from Franklin, PA)
- 30+ days ago
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if...
Customer Service Representative (CSR) Tier 1
- Boyers, PA (22 miles from Franklin, PA)
- 30+ days ago
- Boyers, PA (22 miles from Franklin, PA)
- 30+ days ago
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written...
Nights & Closers: Customer Service / Cashier - Must be 18+
- Meadville, PA (23 miles from Franklin, PA)
- 45+ days ago
- Meadville, PA (23 miles from Franklin, PA)
- 45+ days ago
Looking for adults, 18 years and older, who can work after dinner and late nights. Times vary by restaurant. Schedules can start as early as 4:00pm or later. This shift has a wide variety of shift...
Customer Service Representative
- Oil City, PA (9 miles from Franklin, PA)
- 45+ days ago
- Oil City, PA (9 miles from Franklin, PA)
- 45+ days ago
Overview Customer Service Representative Non-Exempt Salary: $43,000-$45,000 year Scope of Position: Greet and assist jobseekers, employers, and NWPA Job Connect visitors....
- Titusville, PA (20 miles from Franklin, PA)
- 60+ days ago
- Titusville, PA (20 miles from Franklin, PA)
- 60+ days ago
The Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why...
Demographic Data for Franklin, PA
Moving to Franklin, PA? Find some basic demographic data about Franklin, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, PA
Highest Education Level
Customer Service Representatives in Franklin, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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