Customer Service Representative Jobs in Erie, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Choice Vets Pet Care
- Fairview, PA (9 miles from Erie, PA)
- 1 day ago
- Choice Vets Pet Care
- Fairview, PA (9 miles from Erie, PA)
- 1 day ago
We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA...
Customer Service Team Member - West 26th St., Erie (PA0519)
- Erie, PA
- 11 hours ago
- Erie, PA
- 11 hours ago
Job Details Job Location : Erie, PA Position Type : Full-Time/Part-Time Salary Range : $14.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service RepresentativeMaking Domino's high quality pizzasFood and portion controlHygiene and food safetyFood preparationTaking customer orders and up sellingGeneral cleaning dutiesTaking...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Crew Member: Customer Service / Cashier
- Corry, PA (24 miles from Erie, PA)
- 10 days ago
- Corry, PA (24 miles from Erie, PA)
- 10 days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
Customer Service, License Technician, Disability Required, Erie
- Erie, PA
- 11 days ago
- Erie, PA
- 11 days ago
Easterseals Western and Central Pennsylvania **is a non-profit organization providing programs and services to individuals with disabilities and other special needs. We are looking to hire a Photo...
Customer Service Representative
- Edinboro, PA (17 miles from Erie, PA)
- 12 days ago
- Edinboro, PA (17 miles from Erie, PA)
- 12 days ago
Store 2743435: 200 Erie Street, Edinboro, Pennsylvania 16412 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Apply Job Type Part-time Description POSTION SUMMARY The Client Service Representative I is an entry level retail employee responsible for maintaining an accurate record of a cash drawer and...
Retail Customer Service Cashier
- Ripley, NY (21 miles from Erie, PA)
- 17 days ago
- Ripley, NY (21 miles from Erie, PA)
- 17 days ago
Req ID: 463942 Address: 6201 Shortman Rd Ripley, NY, 14775 Benefits: * $15.00 - $22.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible...
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely...
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers needs in a timely...
Store 4704216: 3327 Pine Ave, Erie, Pennsylvania 16504 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Company Description Job Description Customer Service Representative Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation Taking customer orders and up...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Erie, PA
Moving to Erie, PA? Find some basic demographic data about Erie, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Erie, PA
Highest Education Level
Customer Service Representatives in Erie, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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