Customer Service Representative Jobs in Erie, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Crew Member: Customer Service / Cashier
- Taco Bell
- Corry, PA (24 miles from Erie, PA)
- 4 days ago
- Corry, PA (24 miles from Erie, PA)
- 4 days ago
The } is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free...
In Person- Taco Bell
- Girard, PA (15 miles from Erie, PA)
- 4 days ago
- Girard, PA (15 miles from Erie, PA)
- 4 days ago
The } is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free...
In PersonThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonWorker Type Regular Job Description The Customer Service Technician III provides world-class service to internal and external customers by responding in a timely fashion with pertinent technical...
In Person- Zurn Elkay Water Solutions Corporation
- Erie, PA
- 12 days ago
- Erie, PA
- 12 days ago
Customer Care Rep II The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE:...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Erie, PA
- 15 days ago
- Erie, PA
- 15 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonWorker Type Regular Job Description Summary The Customer Service Technician II provides world-class service to internal and external customers by responding in a timely fashion with pertinent...
In PersonCustomer Service RepresentativeMaking Domino's high quality pizzasFood and portion controlHygiene and food safetyFood preparationTaking customer orders and up sellingGeneral cleaning dutiesTaking...
In PersonWrites contracts, process reservations, and assigns equipment Quotes rental rates during the phone conversation (one call resolution)....
In PersonCustomer Service Representative
- Iron Mountain
- Erie, PA (5 miles from Erie, PA)
- 22 days ago
- Erie, PA (5 miles from Erie, PA)
- 22 days ago
U-Haul Careers English Sign In Search for Jobs Introduce Yourself Customer Service Representative page is loaded Customer Service Representative Apply locations Erie, Pennsylvania time type Moonlighter...
In PersonCustomer Service Representative
- U-Haul
- Harborcreek, PA (8 miles from Erie, PA)
- 30+ days ago
- Harborcreek, PA (8 miles from Erie, PA)
- 30+ days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
In PersonCustomer Service Representative
- Circle K
- North East, PA (12 miles from Erie, PA)
- 30+ days ago
- North East, PA (12 miles from Erie, PA)
- 30+ days ago
Store 4704215: 52 South Lake Ave, North East, Pennsylvania 16428 Shift Availability Evenings Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative...
In PersonPT Customer Service Agents, ERI -- Flight Benefits, Paid Weekly!
- TREGO DUGAN AVIATION OF GRAND ISLAND INC
- Erie, PA
- 30+ days ago
- Erie, PA
- 30+ days ago
Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal...
In Person Part TimeCustomer Service Rep(04857) - 7470 West Ridge Road
- Domino's Pizza
- Fairview, PA (9 miles from Erie, PA)
- 45+ days ago
- Fairview, PA (9 miles from Erie, PA)
- 45+ days ago
Company Description Job Description Customer Service Representative Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation Taking customer orders and up...
In PersonCompany Description Job Description Right now, we are searching for qualified customer service reps with personality and people skills. We are growing so fast it's hard to keep up, and that means...
In PersonDemographic Data for Erie, PA
Moving to Erie, PA? Find some basic demographic data about Erie, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Erie, PA
Highest Education Level
Customer Service Representatives in Erie, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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