Customer Service Representative Jobs in Ephrata, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - Work From Home
- Lebanon, PA (16 miles from Ephrata, PA)
- 1 day ago
- Lebanon, PA (16 miles from Ephrata, PA)
- 1 day ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote Work- Reading, PA (17 miles from Ephrata, PA)
- 2 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 2 days ago
Schedule: 8am-5pm or 12:30-8:30FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed...
Susquehanna Printing Company- FT Customer Service Representative Circulation
- Lancaster, PA (10 miles from Ephrata, PA)
- 3 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 3 days ago
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers....
Customer Service Representative
- Lancaster, PA (10 miles from Ephrata, PA)
- 3 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Palmyra, PA (23 miles from Ephrata, PA)
- 3 days ago
- Palmyra, PA (23 miles from Ephrata, PA)
- 3 days ago
Customer Service/Sales Byrider is growing! Customer Service/Sales career opportunity! Looking for servers, customer service, call center, retail or sales backgrounds! Great training! Immediate...
- Saint Peters, PA (22 miles from Ephrata, PA)
- 3 days ago
- Saint Peters, PA (22 miles from Ephrata, PA)
- 3 days ago
Customer Service Technician Customer Service Technician BH Job ID: BH-2787-2 SF Job Req ID: Customer Service Technician Ingersoll Rand is an equal opportunity employer. All qualified applicants...
Client Services Representative
- Millersville, PA (17 miles from Ephrata, PA)
- 3 days ago
- Millersville, PA (17 miles from Ephrata, PA)
- 3 days ago
Requisition Number P01184 Position Type Staff Department Financial Aid Working Title Client Services Representative Classification Clerical Assistant 2 - 00102 Position Summary Information Nature...
Bilingual Customer Account Representative
- Reading, PA (17 miles from Ephrata, PA)
- 3 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 3 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Customer Service Rep(04750) - 310 Penn St.
- Reading, PA (17 miles from Ephrata, PA)
- 4 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 4 days ago
Customer Service Rep(04750) - 310 Penn St. Domino's Franchise - 3.4 Reading, PA Job Details Full-time Estimated: $20.1K - $26.4K a year 1 day ago Qualifications Writing skills Entry level Full Job...
Client Services Representative
- Reading, PA (17 miles from Ephrata, PA)
- 4 days ago
- Reading, PA (17 miles from Ephrata, PA)
- 4 days ago
Client Services Administrator Title: Client Services Administrator Location: Hertfordshire, United Kingdom (Hybrid/ Remote ) Salary: 32,000 - 35,000 (Depending on Experience) + achievable monthly...
Customer Service Rep(04780) - 519B Leman Ave
- Millersville, PA (17 miles from Ephrata, PA)
- 4 days ago
- Millersville, PA (17 miles from Ephrata, PA)
- 4 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(09150) - Donegal Square #205 2101 Strickler Road
- Manheim, PA (14 miles from Ephrata, PA)
- 4 days ago
- Manheim, PA (14 miles from Ephrata, PA)
- 4 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
- Lancaster, PA (10 miles from Ephrata, PA)
- 4 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 4 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Specialist- Abbeyville Family Medicine (Full Time/Day & Evening Shift)
- Lancaster, PA (10 miles from Ephrata, PA)
- 4 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 4 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Customer Service Specialist- Holistic Therapy (Part Time/Day & Evening Shift)
- Lancaster, PA (10 miles from Ephrata, PA)
- 4 days ago
- Lancaster, PA (10 miles from Ephrata, PA)
- 4 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
Demographic Data for Ephrata, PA
Moving to Ephrata, PA? Find some basic demographic data about Ephrata, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Ephrata, PA
Highest Education Level
Customer Service Representatives in Ephrata, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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