Customer Service Representative Jobs in East Pittsburgh, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Lead Airport Agent - Customer Service
- Pgh Int Arprt, PA (23 miles from East Pittsburgh, PA)
- 3 hours ago
- Pgh Int Arprt, PA (23 miles from East Pittsburgh, PA)
- 3 hours ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Customer Service Representative
- Penn Hills, PA (3 miles from East Pittsburgh, PA)
- 3 hours ago
- Penn Hills, PA (3 miles from East Pittsburgh, PA)
- 3 hours ago
Overview Customer Service Representatives will support a leading provider of credit information for mortgage lending to support customer service and credit facilitation operations....
Retail Sales Associate - Full Time
- Pittsburgh, PA (4 miles from East Pittsburgh, PA)
- 3 hours ago
- Pittsburgh, PA (4 miles from East Pittsburgh, PA)
- 3 hours ago
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands...
- Canonsburg, PA (19 miles from East Pittsburgh, PA)
- 7 hours ago
- Canonsburg, PA (19 miles from East Pittsburgh, PA)
- 7 hours ago
CentiMark Corporation is hiring a Client Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $40k - $45k with premier benefits! Do you have a...
Customer Service Representative - Work From Home
- Bethel Park, PA (11 miles from East Pittsburgh, PA)
- 11 hours ago
- Bethel Park, PA (11 miles from East Pittsburgh, PA)
- 11 hours ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkCustomer Service - Amazon Hiring Now!
- Wexford, PA (19 miles from East Pittsburgh, PA)
- 20 hours ago
- Wexford, PA (19 miles from East Pittsburgh, PA)
- 20 hours ago
Amazon Locker+ Retail Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+...
- Greensburg, PA (16 miles from East Pittsburgh, PA)
- 1 day ago
- Greensburg, PA (16 miles from East Pittsburgh, PA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Lead Customer Service Representative
- Belle Vernon, PA (17 miles from East Pittsburgh, PA)
- 1 day ago
- Belle Vernon, PA (17 miles from East Pittsburgh, PA)
- 1 day ago
a Customer Service Representative....
Customer Service Warehouse Associate - CT
- United, PA (22 miles from East Pittsburgh, PA)
- 1 day ago
- United, PA (22 miles from East Pittsburgh, PA)
- 1 day ago
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated...
Customer Service Representative
- Penn Hills, PA (3 miles from East Pittsburgh, PA)
- 2 days ago
- Penn Hills, PA (3 miles from East Pittsburgh, PA)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Warrendale, PA (22 miles from East Pittsburgh, PA)
- 2 days ago
- Warrendale, PA (22 miles from East Pittsburgh, PA)
- 2 days ago
Whats a typical day as a Customer Service Representative? Youll be: Providing world-class client service to ensure customer satisfaction....
Customer Service Representative
- McKeesport, PA (5 miles from East Pittsburgh, PA)
- 2 days ago
- McKeesport, PA (5 miles from East Pittsburgh, PA)
- 2 days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Bentleyville, PA (20 miles from East Pittsburgh, PA)
- 2 days ago
- Bentleyville, PA (20 miles from East Pittsburgh, PA)
- 2 days ago
Customer Service Technician Customer Service Technician BH Job ID: BH-2787-1 SF Job Req ID: Customer Service Technician Ingersoll Rand is an equal opportunity employer. All qualified applicants...
- Murrysville, PA (9 miles from East Pittsburgh, PA)
- 2 days ago
- Murrysville, PA (9 miles from East Pittsburgh, PA)
- 2 days ago
Preferred Minimum 1-3 years of Customer Service or Call Center experience; experience working in a corporate environment Preferred Skills: Data Analysis & Interpretation Root Cause Analysis (RCA) Troubleshooting...
Sales & Customer Service Associate
- Wexford, PA (19 miles from East Pittsburgh, PA)
- 2 days ago
- Wexford, PA (19 miles from East Pittsburgh, PA)
- 2 days ago
Overview Where Better Careers Begin!Massage Envy Wexford |1500 Village Run Rd Ste 312 Wexford, Pa 15090 Do you have a passion for helping others? At the Massage Envy Wexford franchise, we support...
Demographic Data for East Pittsburgh, PA
Moving to East Pittsburgh, PA? Find some basic demographic data about East Pittsburgh, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in East Pittsburgh, PA
Highest Education Level
Customer Service Representatives in East Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »