Customer Service Representative Jobs in Cressona, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Agent, Admin (Clerk)- 2nd Shift
- Hazle Township, PA (24 miles from Cressona, PA)
- 6 hours ago
- Hazle Township, PA (24 miles from Cressona, PA)
- 6 hours ago
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...
Customer Service Rep(04847) - 1 West Penn Ave.
- Robesonia, PA (19 miles from Cressona, PA)
- 15 hours ago
- Robesonia, PA (19 miles from Cressona, PA)
- 15 hours ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04752) - 300 Terry Reiley Way
- Pottsville, PA (5 miles from Cressona, PA)
- 1 day ago
- Pottsville, PA (5 miles from Cressona, PA)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
- Reading, PA (23 miles from Cressona, PA)
- 6 days ago
- Reading, PA (23 miles from Cressona, PA)
- 6 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Customer Service Associate - Temporary
- Reading, PA (23 miles from Cressona, PA)
- 7 days ago
- Reading, PA (23 miles from Cressona, PA)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Reading, PA (23 miles from Cressona, PA)
- 7 days ago
- Reading, PA (23 miles from Cressona, PA)
- 7 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Lead Customer Support Specialist
- Reading, PA (23 miles from Cressona, PA)
- 11 days ago
- Reading, PA (23 miles from Cressona, PA)
- 11 days ago
We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to...
- Reading, PA (23 miles from Cressona, PA)
- 11 days ago
- Reading, PA (23 miles from Cressona, PA)
- 11 days ago
TEMP-TO-HIRE Front Desk/Customer Service opportunity! Schedule: Candidates must have schedule flexibility. Typical hours are Monday through Friday, starting between 8:00 AM and 9:00 AM and ending...
- Hamburg, PA (12 miles from Cressona, PA)
- 11 days ago
- Hamburg, PA (12 miles from Cressona, PA)
- 11 days ago
Description Job Description: Customer service Reports to: Office Manager Job Purpose: To provide customers with product and service information in a friendly and knowledgeable manner. Conflict...
Customer Service Representative
- Reading, PA (23 miles from Cressona, PA)
- 11 days ago
- Reading, PA (23 miles from Cressona, PA)
- 11 days ago
Job Title: Customer Service Representative Reports to: General Manager Work Type: Full-Time, Monday- Friday (40 hours a week) Pay Rate: $16.50 - $18.00 per hour Location: Reading, PA Bilingual in Spanish...
- Reading, PA (23 miles from Cressona, PA)
- 16 days ago
- Reading, PA (23 miles from Cressona, PA)
- 16 days ago
Client Service Representative 2.7 2.7 out of 5 stars Reading, PA 19610 BluePearl Pet Hospital in Wyomissing, PA is hiring an extraordinary V eterinary Receptionist. Are you an excellent customer...
- Jonestown, PA (22 miles from Cressona, PA)
- 18 days ago
- Jonestown, PA (22 miles from Cressona, PA)
- 18 days ago
Customer Care Representative 3.4 3.4 out of 5 stars Jonestown, PA Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That...
- Hazle Township, PA (24 miles from Cressona, PA)
- 18 days ago
- Hazle Township, PA (24 miles from Cressona, PA)
- 18 days ago
Customer Care Representative 3.0 3.0 out of 5 stars Hazle Township, PA Position: Customer Care Representative Schedule: Monday to Thursday | 8:00 AM - 4:30 PM Pay Rate: $23-$25/hour - based on...
- Tamaqua, PA (15 miles from Cressona, PA)
- 19 days ago
- Tamaqua, PA (15 miles from Cressona, PA)
- 19 days ago
Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day....
Medical Screener - Reception Technician (Customer Service) (Bilingual English/Spanish)
- Temple, PA (22 miles from Cressona, PA)
- 20 days ago
- Temple, PA (22 miles from Cressona, PA)
- 20 days ago
Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job...
Demographic Data for Cressona, PA
Moving to Cressona, PA? Find some basic demographic data about Cressona, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Cressona, PA
Highest Education Level
Customer Service Representatives in Cressona, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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