Customer Service Representative Jobs in Catasauqua, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Quakertown, PA (15 miles from Catasauqua, PA)
- 7 hours ago
- Quakertown, PA (15 miles from Catasauqua, PA)
- 7 hours ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown,...
- Allentown, PA (3 miles from Catasauqua, PA)
- 12 hours ago
- Allentown, PA (3 miles from Catasauqua, PA)
- 12 hours ago
Minimum Qualifications High School Diploma/GED 5 years experience in Hospital or Physician billing, follow up or collections and 3 years customer service call center experience in a healthcare setting...
- Allentown, PA (3 miles from Catasauqua, PA)
- 12 hours ago
- Allentown, PA (3 miles from Catasauqua, PA)
- 12 hours ago
Customer Service Agent Full-Time Day Shift Department CSS-Patient Accounting Shift Details Day Shift, Monday-Friday; 8:00a-4:30p Job ID wd-JR124239 Posted June 27, 2025 Join a team that delivers...
Customer Service Rep(04794) - 155 Mickley Road
- Whitehall, PA (1 mile from Catasauqua, PA)
- 13 hours ago
- Whitehall, PA (1 mile from Catasauqua, PA)
- 13 hours ago
Customer Service Rep(04794) - 155 Mickley Road Domino's Franchise - 3.4 Whitehall Township, PA Job Details Full-time Estimated: $20.3K - $26.4K a year 11 hours ago Qualifications Writing skills...
- Allentown, PA (3 miles from Catasauqua, PA)
- 13 hours ago
- Allentown, PA (3 miles from Catasauqua, PA)
- 13 hours ago
This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice....
- Nazareth, PA (10 miles from Catasauqua, PA)
- 20 hours ago
- Nazareth, PA (10 miles from Catasauqua, PA)
- 20 hours ago
Location: Rochester, NY (US) andNazareth, PA (US) Job ID: 38954 Our Customer Service Representatives are responsible for the whole process of customer orders from the incoming to the delivery (order...
- Allentown, PA (3 miles from Catasauqua, PA)
- 1 day ago
- Allentown, PA (3 miles from Catasauqua, PA)
- 1 day ago
Now Hiring: Customer Service Representative Location: Allentown, PA Schedule: Monday to Friday | 7:00 AM 3:30 PM Pay Rate: $18.00/hour We are currently seeking an experienced Customer Service Representative...
- Bath, PA (7 miles from Catasauqua, PA)
- 1 day ago
- Bath, PA (7 miles from Catasauqua, PA)
- 1 day ago
Company: TIME Manufacturing Company Position: Customer Service Support Position reports to: Director of North American Customer Service Location: Westlake, TX (on-site, this is not remote)...
- Whitehall, PA (1 mile from Catasauqua, PA)
- 1 day ago
- Whitehall, PA (1 mile from Catasauqua, PA)
- 1 day ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep (04789) - 1353 Easton Ave
- Bethlehem, PA (7 miles from Catasauqua, PA)
- 1 day ago
- Bethlehem, PA (7 miles from Catasauqua, PA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Care Representative - Premier Dietary Supplements
- Allentown, PA (3 miles from Catasauqua, PA)
- 1 day ago
- Allentown, PA (3 miles from Catasauqua, PA)
- 1 day ago
Reference #: 6661 Customer Care Representative - Premier Dietary Supplements Salt Lake City Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems...
- Allentown, PA (3 miles from Catasauqua, PA)
- 2 days ago
- Allentown, PA (3 miles from Catasauqua, PA)
- 2 days ago
We are seeking a customer-focused MyHR Associate to join our Human Resources support team. This role serves as the primary point of contact for employees and managers, handling a wide range of...
Customer Service Rep(04562) - 5051 Route 42
- Washington, NJ (24 miles from Catasauqua, PA)
- 2 days ago
- Washington, NJ (24 miles from Catasauqua, PA)
- 2 days ago
The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with restaurant function
Customer Service Rep(04833)-2601 MacArthur Rd
- Whitehall, PA (1 mile from Catasauqua, PA)
- 2 days ago
- Whitehall, PA (1 mile from Catasauqua, PA)
- 2 days ago
Customer Service Rep(04833)-2601 MacArthur Rd Domino's Franchise - 3.4 Whitehall Township, PA Job Details Full-time Estimated: $20.3K - $26.4K a year 1 day ago Qualifications Writing skills Entry...
Customer Service Rep(04885) - 4229 W Tilghman Street
- Allentown, PA (3 miles from Catasauqua, PA)
- 2 days ago
- Allentown, PA (3 miles from Catasauqua, PA)
- 2 days ago
Operate all equipment.Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product.Receive and process telephone orders.Take inventory and complete associated...
Demographic Data for Catasauqua, PA
Moving to Catasauqua, PA? Find some basic demographic data about Catasauqua, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Catasauqua, PA
Highest Education Level
Customer Service Representatives in Catasauqua, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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