Customer Service Representative Jobs in Waterloo, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 23 hours ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 23 hours ago
Our Company Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice...
Customer Service Specialist - Guelph
- Guelph, ON (14 miles from Waterloo, ON)
- 1 day ago
- Guelph, ON (14 miles from Waterloo, ON)
- 1 day ago
Imagine yourself... Thriving in a supportive team environmentthat inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a companywith a proven track...
Customer Service Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 1 day ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 1 day ago
Application Deadline: 08/10/2025 Address: 600 Hespeler Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
- Kitchener, ON (4 miles from Waterloo, ON)
- 1 day ago
- Kitchener, ON (4 miles from Waterloo, ON)
- 1 day ago
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender...
Seasonal Customer Experience Representative
- St George, ON (20 miles from Waterloo, ON)
- 1 day ago
- St George, ON (20 miles from Waterloo, ON)
- 1 day ago
About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canadas largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with...
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent,...
Job Description: NAVBLUE, an Airbus Company, is seeking a Customer Support Specialist to join our growing team. Reporting to the head of Customer Experience (AMER), the Customer Support Specialist...
Customer Service Representative
- Breslau, ON (6 miles from Waterloo, ON)
- 14 days ago
- Breslau, ON (6 miles from Waterloo, ON)
- 14 days ago
The Customer Service Representative is responsible for adhering to Conestoga Meats' core values through day-to-day interactions. WHY WORK AT CONESTOGA MEATS?...
Customer Service Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 26 days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 26 days ago
Customer Service Representative Parrish and Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture!...
Customer Service Representative Intern
- Cambridge, ON (12 miles from Waterloo, ON)
- 30+ days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 30+ days ago
Customer Service Representative Intern P&H Milling P&H is the largest Canadian-owned milling company....
This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic...
Customer Experience Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 60+ days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 60+ days ago
Job Title Customer Experience Representative Job Description About The Role Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer...
Customer Service & Retail Front Desk Associate
- Kitchener, ON (4 miles from Waterloo, ON)
- 60+ days ago
- Kitchener, ON (4 miles from Waterloo, ON)
- 60+ days ago
center experience is a plus...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Waterloo, ON
Highest Education Level
Customer Service Representatives in Waterloo, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Asset Protection
- Payment Processing
- Order Entry
- Customer Support
- Baking
- Order Processing
- Sales Leadership
- Courteous
- Willingness To Learn
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Listening
- Customer Relations
- Friendliness
- Retail
- Telephone Skills
- Military Background
- High School Diploma
- Driving
- Flexibility
- Filing
- Inventory Management
- Policy Development
- Multitasking
- Spanish
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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