Customer Service Representative Jobs in London, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Service Associate (CSA) - Planning & Scheduling - Full-time
- London, ON
- 13 hours ago
- London, ON
- 13 hours ago
Requisition Details: Employment Status: Regular, Full-time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On Call: No Existing Vacancy:...
Customer Service Representative Join Our Growing Retail Team
- London, ON
- 2 days ago
- London, ON
- 2 days ago
Tahinis Retail Ltd, a trusted name in the retail industry, is looking for a Customer Service Representative to join our dynamic team in London....
We're looking for Customer Service Representatives that want to grow and evolve within a company and have a long term career!...
Work Location: London, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to providing...
Customer Service Representative - London - UniFirst Canada (12-18 month contract)
- London, ON
- 14 days ago
- London, ON
- 14 days ago
We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to: Handle telephone inquires and taking orders over the phone Data entry Provide inside support to sales representatives Help...
Imagine yourself Doing meaningful work that makes an everyday impacton the world around you. Growing your expertiseand expanding your skillset with every project. Owning your ambitionand fueling...
We're looking for Bilingual Customer Service Representatives that want to grow and evolve within a company and have a long term career!...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in London, ON
Highest Education Level
Customer Service Representatives in London, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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