Customer Service Representative Jobs in London, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative (part-time; Strathroy region)
- Mainstreet Credit Union Limited
- Ailsa Craig, ON (18 miles from London, ON)
- 1 day ago
- Ailsa Craig, ON (18 miles from London, ON)
- 1 day ago
Mainstreet Credit Union is actively seeking a part-time Customer Service Representative to join our growing team! Why Join Our Team?...
In Person Part TimeCompany Description Location: Indigo South London Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help...
In PersonService Representative, you will provide sales support to customers via telephone and email at our HJC Head Office....
In PersonBilingual French Customer Relations Specialist - London Hybrid
- Randstad
- London, ON
- 30+ days ago
- London, ON
- 30+ days ago
Elevate your career with a team that values your voice and your linguistic expertise. We are looking for a vibrant, bilingual professional to join our world-class Customer Relations team in the...
HybridRemote Hybrid Bilingual Customer Relations Specialist - London
- Randstad
- London, ON
- 45+ days ago
- London, ON
- 45+ days ago
Embrace a 3 days work-from-home schedule and enjoy the vibrancy of our Downtown London office for one to two days. We are looking to hire the right person to join an amazing team as a full time...
HybridCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in London, ON
Highest Education Level
Customer Service Representatives in London, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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