Customer Service Representative Jobs in Kitchener, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Client Service Specialist - AdminAdvantage
- Waterloo, ON (4 miles from Kitchener, ON)
- 2 days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 2 days ago
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent,...
Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time
- Brantford, ON (22 miles from Kitchener, ON)
- 2 days ago
- Brantford, ON (22 miles from Kitchener, ON)
- 2 days ago
Requisition Details: Employment Status: Temporary, Full-time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends Anticipated End Date: August...
Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time
- Brantford, ON (22 miles from Kitchener, ON)
- 2 days ago
- Brantford, ON (22 miles from Kitchener, ON)
- 2 days ago
Requisition Details: Employment Status: Temporary, Full-time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends Anticipated End Date: August...
Customer Experience Representative
- Guelph, ON (13 miles from Kitchener, ON)
- 3 days ago
- Guelph, ON (13 miles from Kitchener, ON)
- 3 days ago
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to...
Bilingual Customer Service Representative
- St Jacobs, ON (8 miles from Kitchener, ON)
- 5 days ago
- St Jacobs, ON (8 miles from Kitchener, ON)
- 5 days ago
Where Customer Service Meets Excellence As a Bilingual Customer Service Representative, you will be responsible for providing fast and accurate operational information and excellent bilingual customer...
Storage Customer Service Representative
- Waterloo, ON (4 miles from Kitchener, ON)
- 7 days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 7 days ago
U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative....
Customer Service Specialist - Guelph
- Guelph, ON (13 miles from Kitchener, ON)
- 23 days ago
- Guelph, ON (13 miles from Kitchener, ON)
- 23 days ago
Imagine yourself... Thriving in a supportive team environmentthat inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a companywith a proven track...
Seasonal Customer Experience Representative
- St George, ON (16 miles from Kitchener, ON)
- 23 days ago
- St George, ON (16 miles from Kitchener, ON)
- 23 days ago
About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canadas largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with...
Senior Customer Support Specialist, NFP
- Waterloo, ON (4 miles from Kitchener, ON)
- 30+ days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 30+ days ago
Job Description: NAVBLUE, an Airbus Company, is seeking a Customer Support Specialist to join our growing team. Reporting to the head of Customer Experience (AMER), the Customer Support Specialist...
Customer Service Representative Intern
- Cambridge, ON (8 miles from Kitchener, ON)
- 45+ days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 45+ days ago
Customer Service Representative Intern P&H Milling P&H is the largest Canadian-owned milling company....
Technical Customer Support Representative
- Waterloo, ON (4 miles from Kitchener, ON)
- 60+ days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 60+ days ago
This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic...
Customer Experience Representative
- Cambridge, ON (8 miles from Kitchener, ON)
- 90+ days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 90+ days ago
Job Title Customer Experience Representative Job Description About The Role Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer...
Customer Service & Retail Front Desk Associate
- Kitchener, ON
- 90+ days ago
- Kitchener, ON
- 90+ days ago
center experience is a plus...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Kitchener, ON
Highest Education Level
Customer Service Representatives in Kitchener, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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