Customer Service Representative Jobs in Brantford, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.2
- Von
- Brantford, ON
- 14 hours ago
- Brantford, ON
- 14 hours ago
Requisition Details: Employment Status: Permanent, Part-time (0.2 FTE) - Weekend Warrior Line Program Name: eHomecare Number of Hours Bi-Weekly: 15 Work Schedule: Days, Evenings, Nights, Weekends...
In Person Part TimeU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonInside Sales Representative-Brantford Are you a results-driven sales professional looking to build a career with an industry leader? We are currently seeking an Inside Sales Representative for a...
In Person- David's Bridal
- Cambridge, ON (16 miles from Brantford, ON)
- 7 days ago
- Cambridge, ON (16 miles from Brantford, ON)
- 7 days ago
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent...
In Person Part TimeCustomer Service Representative
- Culligan Water
- Kitchener, ON (22 miles from Brantford, ON)
- 12 days ago
- Kitchener, ON (22 miles from Brantford, ON)
- 12 days ago
Our Company Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice...
In PersonOperational Support and Customer Service
- EMCO Corporation
- Hamilton, ON (21 miles from Brantford, ON)
- 14 days ago
- Hamilton, ON (21 miles from Brantford, ON)
- 14 days ago
Company Description EMCO Corporation is one of Canadas largest integrated distributors of products for the construction industry. Our business is primarily focused on the plumbing industry. Our...
In PersonCustomer Relations Representative - Automotive Finance - Hamilton, ON or Anjou, Quebec
- ScotiaBank
- Hamilton, ON (21 miles from Brantford, ON)
- 30+ days ago
- Hamilton, ON (21 miles from Brantford, ON)
- 30+ days ago
Requisition ID: 259495 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Centre by meeting...
In PersonCustomer Service Specialist - Automotive Finishes
- Sherwin Williams
- Hamilton, ON (21 miles from Brantford, ON)
- 30+ days ago
- Hamilton, ON (21 miles from Brantford, ON)
- 30+ days ago
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their...
In PersonCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Brantford, ON
Highest Education Level
Customer Service Representatives in Brantford, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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