Customer Service Representative Jobs in Ponca City, OK
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience....
Customer Service Representative - Ponca City 2340
- Ponca City, OK
- 5 days ago
- Ponca City, OK
- 5 days ago
Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our customers lives & the communities we serve.Our Assistant Store Managers are a...
Retail Customer Service Cashier
- Tonkawa, OK (10 miles from Ponca City, OK)
- 11 days ago
- Tonkawa, OK (10 miles from Ponca City, OK)
- 11 days ago
Req ID: 459034 Address: 16501 W. Fountain Rd. Tonkawa, OK, 74653 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Job Description: Job Description: THIS IS MONDAY-FRIDAY, IN OFFICE POSITION Join Our Team as a Customer Care Specialist! At Sparklight and our Cable One family of Brands, were all about our...
Customer Service Rep(06461) - 506 S. 14th Street
- Ponca City, OK
- 90+ days ago
- Ponca City, OK
- 90+ days ago
General Job Duties involve operation of all equipment, stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet...
Responsive recruiter Benefits: ZayZoon-Wages on Demand Teledoc Health Employee discounts Flexible schedule We are Jackson Hewitt, Working Hard for the Hardest Working. We have a new Career...
Demographic Data for Ponca City, OK
Moving to Ponca City, OK? Find some basic demographic data about Ponca City, OK below.
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Salary for Customer Service Representative Jobs in Ponca City, OK
Highest Education Level
Customer Service Representatives in Ponca City, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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