Customer Service Representative Jobs in Springfield, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Kettering, OH (24 miles from Springfield, OH)
- 8 hours ago
- Kettering, OH (24 miles from Springfield, OH)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Full Time Lead Airport Agent - Customer Service
- Vandalia, OH (22 miles from Springfield, OH)
- 11 hours ago
- Vandalia, OH (22 miles from Springfield, OH)
- 11 hours ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
What we do? **We protect and secure the places people live and the things they buy. But we never forget what matters most. It's the businesses and the people around the world that depend on...
Remote WorkPharmacy Customer Service Associate
- Huber Heights, OH (16 miles from Springfield, OH)
- 1 day ago
- Huber Heights, OH (16 miles from Springfield, OH)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Fairborn, OH (12 miles from Springfield, OH)
- 1 day ago
- Fairborn, OH (12 miles from Springfield, OH)
- 1 day ago
Compensation Details: $19.00-$22.00 Per Hour Job Description: Who we are At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that...
Customer Service Return Agent - Dayton Airport
- Vandalia, OH (22 miles from Springfield, OH)
- 2 days ago
- Vandalia, OH (22 miles from Springfield, OH)
- 2 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound...
Customer Account Representative
- Huber Heights, OH (16 miles from Springfield, OH)
- 6 days ago
- Huber Heights, OH (16 miles from Springfield, OH)
- 6 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Customer Service Representative
- Kettering, OH (24 miles from Springfield, OH)
- 6 days ago
- Kettering, OH (24 miles from Springfield, OH)
- 6 days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Representative
- Dayton, OH (16 miles from Springfield, OH)
- 8 days ago
- Dayton, OH (16 miles from Springfield, OH)
- 8 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Part-Time Airport Agent - Customer Service
- Vandalia, OH (22 miles from Springfield, OH)
- 9 days ago
- Vandalia, OH (22 miles from Springfield, OH)
- 9 days ago
Overview Come and work for Envoy Air, an American Airlines Group Company, at DAY and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...
Registered Client Service Associate
- Beavercreek, OH (23 miles from Springfield, OH)
- 9 days ago
- Beavercreek, OH (23 miles from Springfield, OH)
- 9 days ago
POSITION SUMMARY Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis....
Customer Service Representative
- Xenia, OH (17 miles from Springfield, OH)
- 9 days ago
- Xenia, OH (17 miles from Springfield, OH)
- 9 days ago
Frozen Food Express is looking for a Customer Service Representative for our Xenia, OH location....
Req ID: 459026 Address: 1725 Ridge Road Springfield, OH, 45502 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Service Representative
- Kettering, OH (24 miles from Springfield, OH)
- 13 days ago
- Kettering, OH (24 miles from Springfield, OH)
- 13 days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Demographic Data for Springfield, OH
Moving to Springfield, OH? Find some basic demographic data about Springfield, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Springfield, OH
Highest Education Level
Customer Service Representatives in Springfield, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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