Customer Service Representative Jobs in New Albany, OH

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 177 Jobs

Account Liaison Hospice & Home Health- Columbus, OH

Columbus, OH (10 miles from New Albany, OH)
1 day ago

Columbus, OH (10 miles from New Albany, OH)
1 day ago

Description As a Home Health & Hospice Account Liaison, you will be called to care when youre needed most. As part of Interim HealthCare, youll support a full range of patient services to bring...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

Columbus, OH (10 miles from New Albany, OH)
1 hour ago

Columbus, OH (10 miles from New Albany, OH)
1 hour ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Retail LP Customer Service Associate Uniformed

Reynoldsburg, OH (9 miles from New Albany, OH)
13 hours ago

Reynoldsburg, OH (9 miles from New Albany, OH)
13 hours ago

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Pharmacy Customer Service Associate

Delaware, OH (19 miles from New Albany, OH)
14 hours ago

Delaware, OH (19 miles from New Albany, OH)
14 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

Upper Arlington, OH (14 miles from New Albany, OH)
14 hours ago

Upper Arlington, OH (14 miles from New Albany, OH)
14 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Veterinary Client Service Representative - Part Time, Evenings

Worthington, OH (10 miles from New Albany, OH)
15 hours ago

Worthington, OH (10 miles from New Albany, OH)
15 hours ago

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation,...

Customer Service Representative (CSR)

Columbus, OH (10 miles from New Albany, OH)
1 day ago

Columbus, OH (10 miles from New Albany, OH)
1 day ago

Summary: The Customer Service Representative (CSR) is responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions....

Customer Service Representative Internet/Voice (Onsite $20/Hour)

Columbus, OH (10 miles from New Albany, OH)
1 day ago

Columbus, OH (10 miles from New Albany, OH)
1 day ago

Then youll thrive as a professional Customer Service Representative at Spectrum. At Spectrum, we keep more than 31 million customers connected....

Customer Support Specialist, EMEA

Dublin, OH (17 miles from New Albany, OH)
1 day ago

Dublin, OH (17 miles from New Albany, OH)
1 day ago

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice....

Customer Service Associate

Newark, OH (22 miles from New Albany, OH)
2 days ago

Newark, OH (22 miles from New Albany, OH)
2 days ago

Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...

Customer Service Associate I

Utica, OH (23 miles from New Albany, OH)
2 days ago

Utica, OH (23 miles from New Albany, OH)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Millersport, OH (18 miles from New Albany, OH)
2 days ago

Millersport, OH (18 miles from New Albany, OH)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Care Rep I-4

Powell, OH (16 miles from New Albany, OH)
2 days ago

Powell, OH (16 miles from New Albany, OH)
2 days ago

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...

Customer Service Associate II

Etna, OH (11 miles from New Albany, OH)
2 days ago

Etna, OH (11 miles from New Albany, OH)
2 days ago

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting...

Retail Sales Associate (In-Store Sales and Customer Service)

Delaware, OH (19 miles from New Albany, OH)
3 days ago

Delaware, OH (19 miles from New Albany, OH)
3 days ago

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...

View all 177 jobs

Demographic Data for New Albany, OH

Moving to New Albany, OH? Find some basic demographic data about New Albany, OH below.

Median Age

Average Household Income

Home Value vs Household Income in New Albany, OH

Local

National

Total Population

27,781

Number of Businesses

660

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in New Albany, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in New Albany, OH offer the following education background

Bachelor's Degree

31.1%

High School or GED

26.9%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

1.0%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New Albany, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

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