Customer Service Representative Jobs in Columbus, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Health Insurance - Customer Service
- quantum-health
- Dublin, OH (6 miles from Columbus, OH)
- 23 days ago
- Dublin, OH (6 miles from Columbus, OH)
- 23 days ago
Who We Are Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of...
Hybrid Full TimeCustomer Service Representative
- Community Choice Financial Family of Brands
- Whitehall, OH (11 miles from Columbus, OH)
- 6 days ago
- Whitehall, OH (11 miles from Columbus, OH)
- 6 days ago
Your Opportunity: Customer Service Representative CheckSmart Whitehall, OH As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright...
In PersonCustomer Service Associate- 2nd Shift
- Penske Truck Leasing
- Obetz, OH (14 miles from Columbus, OH)
- 9 hours ago
- Obetz, OH (14 miles from Columbus, OH)
- 9 hours ago
Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate. Apply your solid communication and problem solving skills to respond to requests,...
In PersonSales BDC Representative/Customer Service
- Coughlin Automotive
- Columbus, OH
- 13 hours ago
- Columbus, OH
- 13 hours ago
Business Development Center Representative Full-Time | Commission + Bonuses | $55,000–$75,000 Annual Income Potential Position Summary Are you driven, outgoing, and love talking to people? Do you...
In PersonWho We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of...
In PersonCustomer Account Representative
- Rent A Center
- Marysville, OH (21 miles from Columbus, OH)
- 20 hours ago
- Marysville, OH (21 miles from Columbus, OH)
- 20 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17.00 per hour? Why should I apply in just a few clicks? Position Summary If youre looking for a...
In PersonCustomer Service Collections Professional
- Spectrum
- Columbus, OH
- 20 hours ago
- Columbus, OH
- 20 hours ago
Do you have a passion for helping others? Looking for a position that values integrity and teamwork? If so, youll fit right in with Spectrums Customer Operations Collections team! Spectrum...
In PersonDelivery Station Customer Service Associate, SDS
- Amazon
- Etna, OH (20 miles from Columbus, OH)
- 1 day ago
- Etna, OH (20 miles from Columbus, OH)
- 1 day ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
In Person- West Shore Home Recruiting
- Columbus, OH
- 1 day ago
- Columbus, OH
- 1 day ago
Position: Customer Service Specialist Location: Columbus, OH (ONSITE) Schedule: Monday-Friday, 7:30am-4:00pm (Full-Time) Who We Are: West Shore Home is a technology-driven and industry-leading...
In Person- Craig Homecare
- Dublin, OH (6 miles from Columbus, OH)
- 2 days ago
- Dublin, OH (6 miles from Columbus, OH)
- 2 days ago
START YOUR APPLICATION At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full...
In PersonSeasonal Customer Service Representative - Easton Town Center
- Nordstrom Inc.
- Columbus, OH
- 2 days ago
- Columbus, OH
- 2 days ago
Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...
In Person TemporaryCustomer Service Representative
- Ryder System
- Etna, OH (20 miles from Columbus, OH)
- 2 days ago
- Etna, OH (20 miles from Columbus, OH)
- 2 days ago
Job Description : We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division....
In PersonCustomer Service Specialist - Now Hiring
- Randstad
- Groveport, OH (19 miles from Columbus, OH)
- 2 days ago
- Groveport, OH (19 miles from Columbus, OH)
- 2 days ago
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves...
In PersonCustomer Service Representative in OH
- Ryder
- Etna, OH (20 miles from Columbus, OH)
- 2 days ago
- Etna, OH (20 miles from Columbus, OH)
- 2 days ago
We are immediately hiring a Customer Service Representative in Etna, OH for a brand-new Ryder location....
In PersonCustomer Service Assistant 2 [IN-OFFICE]
- State of Ohio
- Columbus, OH
- 3 days ago
- Columbus, OH
- 3 days ago
Ohio Department of Public Safety - Bureau of Motor Vehicles/Remittance Document Processing Unit Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 7:00...
In PersonDemographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Columbus, OH
Highest Education Level
Customer Service Representatives in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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