Customer Service Representative Jobs in Mountain, ND
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Remote WorkBilingual (Spanish) - Healthcare Customer Service Representative - Remote
- Mountain, ND
- 1 day ago
- Mountain, ND
- 1 day ago
Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns....
Remote WorkResponsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns....
Remote WorkSales Customer Experience Specialist - Evening and Overnights Shifts - Remote
- Mountain, ND
- 10 days ago
- Mountain, ND
- 10 days ago
Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in...
Remote WorkBilingual Healthcare Customer Service Representative - Remote
- Mountain, ND
- 15 days ago
- Mountain, ND
- 15 days ago
Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns....
Remote WorkAbout Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Remote WorkHealthcare Customer Service Representative - Remote
- Mountain, ND
- 90+ days ago
- Mountain, ND
- 90+ days ago
Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns....
Remote WorkResponsibilities Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns....
Remote WorkBilingual Spanish/English Customer Care Representative - Remote
- Mountain, ND
- 90+ days ago
- Mountain, ND
- 90+ days ago
Center experience, preferred Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills 6 months sales experience...
Remote WorkCustomer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Mountain, ND
Highest Education Level
Customer Service Representatives in Mountain, ND offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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