Customer Service Representative Jobs in Rocky Mount, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Tarboro, NC (12 miles from Rocky Mount, NC)
- 22 hours ago
- Tarboro, NC (12 miles from Rocky Mount, NC)
- 22 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440607 Address: USA-NC-Tarboro-2213 St Andrews St Store Code: Store 01394 Front End (7223038) Food Lion has been providing an easy,...
Customer Service Representative - Collections
- Nashville, NC (16 miles from Rocky Mount, NC)
- 4 days ago
- Nashville, NC (16 miles from Rocky Mount, NC)
- 4 days ago
Customer Service Representative - Collections Salary $35,437.00 - $57,068.00 Annually Location Nashville, NC Job Type Full Time Job Number 2025-00044 Department Tax Opening Date 06/23/2025 Closing Date...
The Customer Service Representative I for Foodservice obtains customer orders in a timely manner and meets deadlines while providing exceptional customer service....
Store 2701513: 770 N Wesleyan Blvd, Rocky Mount, North Carolina 27804 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Team Member (Cook/Customer Service)
- Nashville, NC (16 miles from Rocky Mount, NC)
- 16 days ago
- Nashville, NC (16 miles from Rocky Mount, NC)
- 16 days ago
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling...
Part Time Customer Service Clerk
- Wilson, NC (19 miles from Rocky Mount, NC)
- 17 days ago
- Wilson, NC (19 miles from Rocky Mount, NC)
- 17 days ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Associate- Overnight Shift
- Wilson, NC (19 miles from Rocky Mount, NC)
- 19 days ago
- Wilson, NC (19 miles from Rocky Mount, NC)
- 19 days ago
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas...
- Wilson, NC (19 miles from Rocky Mount, NC)
- 19 days ago
- Wilson, NC (19 miles from Rocky Mount, NC)
- 19 days ago
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas...
- Wilson, NC (19 miles from Rocky Mount, NC)
- 19 days ago
- Wilson, NC (19 miles from Rocky Mount, NC)
- 19 days ago
The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of...
Customer Service Representative
- Sims, NC (24 miles from Rocky Mount, NC)
- 19 days ago
- Sims, NC (24 miles from Rocky Mount, NC)
- 19 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
CUSTOMER SERVICE ASSISTANT (SENIOR CENTER) 4.0 4.0 out of 5 stars 331 South Franklin Street, Rocky Mount, NC 27804 DESCRIPTION OF WORK This position is responsible for assisting in the operations...
Customer Service Representative (Loan Consultant I)
- Rocky Mount, NC
- 26 days ago
- Rocky Mount, NC
- 26 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Lead Customer Service Representative
- Wilson, NC (19 miles from Rocky Mount, NC)
- 27 days ago
- Wilson, NC (19 miles from Rocky Mount, NC)
- 27 days ago
as a Customer Service Representative....
Demographic Data for Rocky Mount, NC
Moving to Rocky Mount, NC? Find some basic demographic data about Rocky Mount, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rocky Mount, NC
Highest Education Level
Customer Service Representatives in Rocky Mount, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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