Customer Service Representative Jobs in Monroe, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Assistant (Full Time)
- Charlotte, NC (22 miles from Monroe, NC)
- 5 hours ago
- Charlotte, NC (22 miles from Monroe, NC)
- 5 hours ago
Job Summary Summary: Serves as a customer service representative in a call center and provides work order management support for staff/customers....
Full Time Assistant Customer Service Manager DLT
- Waxhaw, NC (15 miles from Monroe, NC)
- 5 hours ago
- Waxhaw, NC (15 miles from Monroe, NC)
- 5 hours ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
- Charlotte, NC (20 miles from Monroe, NC)
- 9 hours ago
- Charlotte, NC (20 miles from Monroe, NC)
- 9 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service/ Lot Attendant
- Pineville, NC (20 miles from Monroe, NC)
- 10 hours ago
- Pineville, NC (20 miles from Monroe, NC)
- 10 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- Matthews, NC (8 miles from Monroe, NC)
- 1 day ago
- Matthews, NC (8 miles from Monroe, NC)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Customer Service
- Monroe, NC (11 miles from Monroe, NC)
- 1 day ago
- Monroe, NC (11 miles from Monroe, NC)
- 1 day ago
GENERAL DEFINITION AND CONDITIONS OF WORK Performs intermediate work providing customer service to utility customers; does related work as required. Work is performed under the moderate...
Customer Service Representative
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
Do you have previous call center experience and love helping people make important choices about their benefits? If so, we want YOU on our team this Open Enrollment season!...
Remote WorkMedical Equipment Customer Service Representative
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
- Indian Land, SC (19 miles from Monroe, NC)
- 1 day ago
- Indian Land, SC (19 miles from Monroe, NC)
- 1 day ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and experience great food....
Utilities Customer Service Assistant Sr. - Field Operations
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
- Charlotte, NC (20 miles from Monroe, NC)
- 1 day ago
Date Opened: Monday, June 30, 2025 12:00 AMClose Date: Monday, July 14, 2025 12:00 AMDepartment: Charlotte Water DepartmentSalary: $23.00 - $23.93 Commensurate with Experience SUMMARY Charlottes...
- Concord, NC (21 miles from Monroe, NC)
- 1 day ago
- Concord, NC (21 miles from Monroe, NC)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Showroom Sales / Customer Service
- Indian Land, SC (19 miles from Monroe, NC)
- 2 days ago
- Indian Land, SC (19 miles from Monroe, NC)
- 2 days ago
As a Retail Design Associate at our Yardbird outdoor furniture showroom, you'll provide excellent customer service and meet sales quotas for our business. You'll identify customer needs, answer...
Customer Service Rep(08917) - 3901 G Providence Rd.
- Waxhaw, NC (15 miles from Monroe, NC)
- 2 days ago
- Waxhaw, NC (15 miles from Monroe, NC)
- 2 days ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
Customer Service Representative
- Matthews, NC (8 miles from Monroe, NC)
- 3 days ago
- Matthews, NC (8 miles from Monroe, NC)
- 3 days ago
Store 2705113: 3424 Matthews Mint Hill Rd, Matthews, North Carolina 28105 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
SAP Customer Service Representative - $22-24/hour
- Charlotte, NC (20 miles from Monroe, NC)
- 3 days ago
- Charlotte, NC (20 miles from Monroe, NC)
- 3 days ago
SAP Customer Service Representative Company in Charlotte islooking for an SAP Customer Service Representative. Temp to Hire.$22-24/hour. Regular business hours....
Demographic Data for Monroe, NC
Moving to Monroe, NC? Find some basic demographic data about Monroe, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Monroe, NC
Highest Education Level
Customer Service Representatives in Monroe, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »